Supervisor Patient Access

McLaren Health Care•Southfield, MI

About The Position

Under the direction of the Manager/Director of Patient Access, this role plans, directs, evaluates, controls, and organizes the staff and functions of the Patient Access Department.

Requirements

Associates Degree in business management, accounting or related field OR High School diploma
Two years’ experience in Patient Access or a related department OR Five years in Patient Access or related department
One-year experience in a leadership role leading or assisting in all phases of effective supervision (ie. Recruitment, performance management, training)

Responsibilities

Supervises daily duties of employees engaged in activities related to registration, admission, transfer, and discharge of patients.
Reviews all work performed by the department for customer satisfaction and third-party billing accuracy.
Documents performance measures for productivity and quality and provides feedback and corrective action as needed.
Terminates employees as appropriate.
Accountable for the training of new staff and evaluating existing staff’s need for additional training.
Provides additional training of existing staff as it relates to any aspect of admitting or registration process.
Directly responsible for the training and collection of copays and deductibles at the point of patient access.
Understands, implements, and monitors management’s objectives as it relates to the patient access department.
Designs, implements, and monitors policies and procedures for admitting and registration functions in relation to management’s objectives.
Creates and monitors employee schedule and timesheets and enters information for payroll.