Supervisor, Patient Access & Pre-Access

Ensemble Health Partners • Pittsburgh, PA

6d

About The Position

The Patient Access & Pre-Access Supervisor organizes and coordinates assigned staff activities to ensure work is safe, effective, appropriate, and fiscally responsible. The supervisor handles problems in the assigned area, maintains working knowledge of its functions, and works with the Patient Access Manager to develop and coach staff. The role oversees orientation and training for Patient Access staff, performs revenue cycle tasks needed for compliance and excellent customer service, and assists with day-to-day operations.

The supervisor coordinates registration and pre-registration duties, monitors productivity and department performance, supports scheduling and upfront collections, and provides staff coaching and corrective action as appropriate. The role includes an on-call rotation covering days, nights, and weekends as needed, with potential to provide telephone guidance or fill in for staffing gaps and unexpected volumes. The supervisor also supports process development, audits, staff development, projects, facility activities, evaluations, time and attendance, and communication with clinical teams.

Requirements

• 1 to 3 years of job experience.
• Certified Healthcare Access Management (CHAM) certification.
• Certified Revenue Cycle Representative (CRCR) certification.

Nice To Haves

• Two-year associate degree or four-year bachelor's degree.
• 2–3 years of supervisory experience in a healthcare or business field.
• Ability to lead and direct others.
• High degree of analytical ability.
• Working knowledge of Microsoft Office.
• Knowledge of registration, insurance, scheduling, and/or verification and hospital billing.

Responsibilities

• Coordinate registration duties with direct and indirect reporting employees and ensure registration and pre-registration work is completed daily.
• Train staff, monitor daily productivity, and communicate with staff.
• Provide and review reports on performance metrics such as point of service, wait times, overtime, and productivity.
• Assign and coordinate staff schedules, including rotations, time off, and call-offs, in accordance with organizational policies.
• Minimize overtime while maximizing productivity.
• Track and monitor upfront collections, assign goals, and provide coaching or corrective action as appropriate.
• Participate in an on-call rotation that may include days, nights, and weekends; provide guidance by telephone and fill in when staffing issues or unexpected volumes require it.
• Assist with developing department processes and procedures; conduct staff training, education, and development.
• Conduct audits and provide ongoing coaching and education to support acceptable performance.
• Serve as a resource for staff and ancillary departments and promote excellent customer service and service-oriented behavior.
• Manage assigned projects involving implementation, tracking, and process changes, and report routinely to Patient Access Leadership.
• Participate in facility activities, gather assigned statistical information, and work in designated department areas as needed.
• Assist with staff evaluations and maintain the time and attendance system.
• Attend facility meetings as required to support process alignment and communication between the clinical team and Ensemble.

Benefits

• Bonus incentives.
• Paid certifications.
• Tuition reimbursement.
• Comprehensive benefits, including healthcare, time off, retirement, and well-being programs.
• Quarterly and annual incentive programs.
• Career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed