Patient Access & Pre-Access Supervisor

Ensemble Health Partners • Nashua, NH

1d • Onsite

About The Position

The Patient Access & Pre-Access Supervisor organizes and coordinates assigned staff to ensure safe, effective, appropriate, and fiscally responsible work. The supervisor handles problems related to the assigned area, maintains working knowledge of its functions, and partners with the Patient Access Manager to develop and coach staff. The role oversees orientation and training, performs revenue cycle tasks that support compliance and customer service, and assists with day-to-day operations.

This is an onsite position at Covenant - St Joseph Hospital in Nashua, New Hampshire. The supervisor participates in an on-call rotation that may include days, nights, and weekends, and may provide administrative or educational guidance by phone or fill in for staffing shortages or unexpected volumes. The starting salary is $47,400 annually; final compensation depends on experience.

Requirements

• Required certification: Certified Healthcare Access Management (CHAM).
• Required certification: Certified Revenue Cycle Representative (CRCR).
• One to three years of job experience.
• Ability to lead and direct others.
• High degree of analytical ability.
• Working knowledge of Microsoft Office.
• Knowledge of registration, insurance, scheduling, and/or verification and hospital billing.
• Demonstrated advanced use of AI and experience managing teams using AI to support process and technology improvements, including exploration, experimentation, and application.

Nice To Haves

• A two-year associate degree or a four-year bachelor's degree.
• Two to three years of supervisory experience in a healthcare or business field.

Responsibilities

• Coordinate registration duties with direct and indirect reporting employees and ensure registration and preregistration duties are completed daily.
• Train staff, monitor daily productivity, and communicate with staff about performance.
• Prepare and review reports tracking department metrics, including point-of-service collections, wait times, overtime, and productivity, on schedules or as requested.
• Assign and coordinate staff schedules, including rotations, time off, and call-offs, in accordance with organizational policies; minimize overtime while maximizing productivity.
• Track and monitor upfront collections, assign goals, and provide coaching or corrective action as appropriate.
• Participate in the on-call rotation, provide administrative and educational guidance to staff as needed, and fill in for call-offs, staffing issues, or unexpected volumes when necessary.
• Help develop department processes and procedures; conduct staff training, education, and development.
• Conduct audits, assess performance, and provide ongoing coaching and education.
• Serve as a resource for staff and ancillary departments and promote excellent service for internal and external customers.
• Manage assigned projects involving implementation, tracking, and process changes; report routinely to Patient Access Leadership.
• Participate in facility activities as assigned and gather assigned statistical information.
• Work in designated department areas as needed.
• Assist with staff evaluations and maintain the time and attendance system.
• Attend facility meetings as required or needed to support process alignment and effective communication between the clinical team and Ensemble's team.

Benefits

• Bonus incentives and quarterly and annual incentive programs.
• Comprehensive benefits package, including healthcare, time off, retirement, and well-being programs.
• Paid certifications and professional development.
• Tuition reimbursement.
• Career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed