Supervisor, Patient Access & Pre-Access

Ensemble Health Partners • Pittsburgh, PA

4d

About The Position

The Patient Access & Pre-Access Supervisor organizes and coordinates assigned staff to ensure safe, effective, appropriate, and fiscally responsible work. The Supervisor handles problems in the assigned area, maintains working knowledge of its functions, and works with the Patient Access Manager to develop and coach staff and support optimal performance. The role oversees orientation and training for Patient Access staff, performs revenue cycle tasks needed for compliance and excellent customer service, and assists with day-to-day operations.

The Supervisor coordinates registration and pre-registration activities, monitors departmental performance, supports staffing and scheduling, and oversees upfront collection processes. The role also develops and implements processes, conducts audits and coaching, manages assigned projects, supports staff evaluations, maintains time and attendance records, and participates in facility activities and meetings. On-call duties may include providing guidance to staff by phone or filling in as needed for call-offs, staffing issues, or unexpected volumes.

Requirements

• Required certification: Certified Healthcare Access Management (CHAM).
• Required certification: Certified Revenue Cycle Representative (CRCR).
• 1 to 3 years of job experience.
• Ability to lead and direct others.
• High degree of analytical ability.
• Working knowledge of Microsoft Office.

Nice To Haves

• Associate degree or bachelor's degree.
• 2–3 years of supervisory experience in a healthcare or business field.
• Knowledge of registration, insurance, scheduling, and/or verification and hospital billing.

Responsibilities

• Coordinate registration duties for direct and indirect reporting employees and ensure daily completion of registration and pre-registration tasks.
• Train Patient Access staff and oversee staff orientation, education, and development.
• Monitor daily productivity and communicate with staff.
• Provide and review reports tracking department performance, including point of service, wait times, overtime, and productivity.
• Assign and coordinate staff schedules, including rotations, time off, and call-offs, in accordance with organizational policies.
• Minimize overtime while maximizing productivity.
• Track and monitor upfront collection processes; assign goals and provide coaching or corrective action as appropriate.
• Participate in the on-call rotation, providing staff with administrative or educational guidance by telephone and filling in when needed for staffing issues or unexpected volumes.
• Assist with developing department processes and procedures.
• Conduct audits, assess performance, and provide ongoing coaching and education.
• Serve as a resource for staff and ancillary departments and promote excellent service for internal and external customers.
• Manage assigned projects involving implementation, tracking, and process changes; routinely report to Patient Access Leadership.
• Participate in facility activities as assigned, gather assigned statistical information, and work in designated department areas as needed.
• Assist with staff evaluations and maintain the time and attendance system.
• Attend facility meetings as required or needed to support process alignment and communication between the clinical team and Ensemble's team.
• Perform other job-related duties as required by the supervisor, subject to reasonable accommodation.

Benefits

• Bonus incentives and quarterly and annual incentive programs.
• Paid certifications and professional certification relevant to the associate's field.
• Tuition reimbursement.
• Comprehensive benefits, including healthcare, time off, retirement, and well-being programs.
• Career advancement and professional development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed