Patient Access & Pre-Access Supervisor

Ensemble Health Partners • Topeka, KS

1d

About The Position

The Patient Access and Pre-Access Supervisor oversees the day-to-day operations of the patient access/pre-access team, ensuring efficient workflows, staff performance, and adherence to revenue cycle goals. The role manages scheduling, monitors KPIs, and ensures compliance with regulatory and organizational standards. It provides coaching and performance feedback, resolves complex patient and operational issues, and partners with clients to optimize front-end processes. The supervisor also oversees staff onboarding, training, and ongoing development, while driving initiatives to improve patient satisfaction and operational efficiency. The role provides comprehensive support for client needs and assumes additional duties aligned with business priorities.

Ensemble is a provider of technology-enabled revenue cycle management solutions for health systems, hospitals, and affiliated physician groups. Its stated purpose emphasizes customer service, innovation, and high performance. The company describes its culture as collaborative and focused on growth and innovation.

Responsibilities

• Oversee daily operations of the patient access/pre-access team.
• Manage scheduling and monitor KPIs.
• Ensure adherence to revenue cycle goals and regulatory and organizational standards.
• Coach staff and provide performance feedback.
• Resolve complex patient and operational issues.
• Partner with clients to optimize front-end processes.
• Oversee staff onboarding, training, and continuous development.
• Drive initiatives to improve patient satisfaction and operational efficiency.
• Provide comprehensive support for client needs.
• Assume additional duties aligned with business priorities.

Benefits

• Comprehensive benefits package, including healthcare, time off, retirement, and well-being programs.
• Professional development and a professional certification relevant to each associate’s field.
• Tuition reimbursement.
• Quarterly and annual incentive programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed