Patient Access & Pre-Access Supervisor

Ensemble Health Partners • Green Bay, WI

2d

About The Position

The Patient Access & Pre-Access Supervisor organizes and coordinates assigned staff to ensure work is safe, effective, appropriate, and fiscally responsible. The supervisor handles issues in their area, maintains working knowledge of its functions, and works with the Patient Access Manager to develop and coach staff. They oversee orientation and training for Patient Access staff, perform revenue-cycle tasks that support compliance and customer service, and assist with day-to-day operations.

The role includes coordinating registration and pre-registration activities, monitoring department performance and productivity, scheduling staff, and tracking upfront collections. The supervisor also develops processes, trains and coaches employees, conducts audits, manages assigned projects, supports facility operations, maintains time and attendance records, and participates in meetings as needed. An on-call rotation may include days, nights, and weekends. The role requires advanced use of AI and managing teams using AI to explore and apply process and technology improvements.

The starting salary is $47,400 annually; final compensation depends on experience. The position is limited to individuals who reside and are authorized to work in the United States.

Requirements

• 1 to 3 years of job experience.
• Certified Healthcare Access Management (CHAM) certification.
• Certified Revenue Cycle Representative (CRCR) certification.
• Ability to lead and direct others.
• High degree of analytical ability.
• Working knowledge of Microsoft Office.
• Knowledge of registration, insurance, scheduling, and/or verification and hospital billing.
• Advanced usage of AI and ability to manage teams using AI to explore, experiment with, and apply process and technological improvements.

Nice To Haves

• Two-year associate degree or four-year bachelor's degree.
• 2–3 years of supervisory experience in healthcare or a business field.

Responsibilities

• Coordinate registration duties with direct and indirect reporting employees and ensure daily completion of registration and pre-registration work.
• Train staff, monitor daily productivity, and communicate with employees about performance.
• Provide and review reports tracking department metrics such as point-of-service collections, wait times, overtime, and productivity, on requested reporting schedules.
• Assign and coordinate staff schedules, including rotations, time off, and call-offs, in accordance with organizational policies; minimize overtime while maximizing productivity.
• Track and monitor upfront collections, set goals, and provide coaching or corrective action as appropriate.
• Participate in an on-call rotation that may include days, nights, and weekends; provide staff with administrative or educational guidance and fill in for call-offs, staffing issues, or unexpected volumes when necessary.
• Assist with developing department processes and procedures; conduct staff training, education, development, audits, coaching, and ongoing education.
• Serve as a resource for staff and ancillary departments and promote excellent service for internal and external customers.
• Manage assigned projects involving implementation, tracking, and process changes, and report routinely to Patient Access Leadership.
• Participate in facility activities, gather assigned statistical information, and work in designated department areas as needed.
• Assist with staff evaluations and maintain the time and attendance system.
• Attend facility meetings as required or needed to support process alignment and communication between clinical and Ensemble teams.
• Demonstrate advanced use of AI and manage teams using AI to support process and technological improvements, including exploration, experimentation, and application.

Benefits

• Bonus incentives, including quarterly and annual incentive programs.
• Paid professional certifications.
• Tuition reimbursement.
• Comprehensive benefits, including healthcare, time off, retirement, and well-being programs.
• Career advancement and professional development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed