Patient Access & Pre-Access Supervisor

Ensemble Health Partners • Green Bay, WI

1d

About The Position

The Patient Access & Pre-Access Supervisor organizes and coordinates assigned staff to ensure safe, effective, appropriate, and fiscally responsible work. The role handles problems within its area, maintains knowledge of departmental functions, and works with the Patient Access Manager to develop and coach staff. The Supervisor oversees orientation and training, performs revenue cycle work needed for compliance and customer service, and assists with daily operations.

The Supervisor coordinates registration and preregistration activities, monitors productivity and department metrics, manages schedules and upfront collection processes, and supports process development and improvement. The position includes an on-call rotation covering days, nights, and weekends, with possible administrative guidance by phone or hands-on coverage when staffing or volume requires it. The role also supports audits, staff development and evaluations, projects, facility activities, reporting, and communication between clinical teams and Ensemble. It calls for advanced use of AI and management of teams using AI to explore, experiment with, and apply process and technology improvements.

The starting salary is $47,400 annually; final compensation is based on experience. The position is limited to individuals residing and authorized to work in the United States.

Requirements

• Required certification: Certified Healthcare Access Management (CHAM).
• Required certification: Certified Revenue Cycle Representative (CRCR).
• One to three years of job experience.
• Ability to lead and direct others.
• High degree of analytical ability.
• Working knowledge of Microsoft Office.
• Knowledge of registration, insurance, scheduling, and/or verification and hospital billing.
• Demonstrated advanced use of AI and management of teams using AI for process and technological improvements.

Nice To Haves

• Two-year associate degree or four-year bachelor's degree.
• Two to three years of supervisory experience in healthcare or a business field.

Responsibilities

• Coordinate registration duties with direct and indirect reporting employees and ensure daily registration and preregistration work is completed.
• Train staff, monitor daily productivity, and communicate with staff about performance.
• Provide and review reports on department metrics, including point of service, wait times, overtime, and productivity.
• Assign and coordinate staff schedules, rotations, time off, and call-offs in accordance with organizational policies.
• Minimize overtime while maximizing productivity.
• Track and monitor upfront collections, assign goals, and provide coaching or corrective action as appropriate.
• Participate in an on-call rotation covering days, nights, and weekends; provide staff guidance by telephone and fill in when needed for call-offs, staffing issues, or unexpected volumes.
• Assist with developing departmental processes and procedures, and conduct staff training, education, and development.
• Conduct audits and provide continued coaching and education to support acceptable performance.
• Serve as a resource for staff and ancillary departments and promote excellent service for internal and external customers.
• Manage assigned projects involving implementation, tracking, and process changes, and routinely report to Patient Access Leadership.
• Participate in facility activities as assigned, gather assigned statistical information, and work in designated departmental areas as needed.
• Assist with staff evaluations and maintain the time and attendance system.
• Attend facility meetings as required to support process alignment and effective communication between clinical teams and Ensemble.
• Use AI and manage teams using AI to explore, experiment with, and apply process and technology improvements.

Benefits

• Bonus incentives and quarterly and annual incentive programs.
• Paid professional certifications.
• Tuition reimbursement.
• Comprehensive benefits, including healthcare, time off, retirement, and well-being programs.
• Professional development and career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed