Patient Access & Pre-Access Supervisor

Ensemble Health Partners • Woodstock, VA

4d • $47,400 - $59,250 • Onsite

About The Position

Ensemble is a provider of technology-enabled revenue cycle management solutions for health systems, hospitals, and affiliated physician groups. The Patient Access & Pre-Access Supervisor organizes and coordinates assigned staff activities to ensure safe, effective, appropriate, and fiscally responsible work. The supervisor resolves problems in their area, maintains working knowledge of its functions, and partners with the Patient Access Manager to develop and coach staff. The role oversees orientation and training for Patient Access staff, performs revenue cycle tasks to support compliance and excellent customer service, and assists with day-to-day operations.

This is an on-site position at Valley - Shenandoah Memorial Hospital in Woodstock, Virginia. The stated pay range is $47,400–$59,250 per year, based on experience. An on-call rotation includes days, nights, and weekends as needed; the supervisor may provide staff guidance by telephone and may need to cover call-offs, staffing issues, or unexpected volumes.

Ensemble describes its purpose through customer obsession, embracing new ideas, and striving for excellence. It offers a comprehensive benefits package and emphasizes collaboration, professional growth, and innovation.

Requirements

• Certified Healthcare Access Management (CHAM).
• Certified Revenue Cycle Representative (CRCR).
• High school diploma or GED.
• Ability to lead and direct others.
• High degree of analytical ability.
• Working knowledge of Microsoft Office.
• Must be able to work on-site at Valley - Shenandoah Memorial Hospital in Woodstock, Virginia.

Nice To Haves

• Two-year associate degree or four-year bachelor's degree.
• Two to three years of supervisory experience in healthcare or a business field.
• Knowledge of registration, insurance, scheduling, verification, and/or hospital billing.
• Demonstrated advanced use of AI and experience managing teams using AI to support process and technology improvements, including exploration, experimentation, and application.

Responsibilities

• Coordinate registration duties for direct and indirect reporting employees and ensure registration and pre-registration work is completed daily.
• Train staff, monitor daily productivity, and communicate performance information to staff.
• Provide and review reports on department metrics, including point-of-service collections, wait times, overtime, and productivity, on requested reporting schedules.
• Coordinate staff schedules, including rotations, time off, and call-offs, in accordance with organizational policies; minimize overtime while maximizing productivity.
• Track and monitor upfront collections, assign goals, and provide coaching or corrective action as appropriate.
• Participate in an on-call rotation covering days, nights, and weekends as needed; provide administrative and educational guidance by phone and cover staffing gaps or unexpected volumes when necessary.
• Help develop department processes and procedures; conduct staff education, training, development, and performance audits; provide ongoing coaching and education.
• Serve as a resource for staff and ancillary departments and promote excellent service for internal and external customers while holding self and others accountable for service-oriented behavior.
• Manage assigned projects involving implementation, tracking, and process changes, and routinely report progress to Patient Access Leadership.
• Participate in facility activities as assigned, gather assigned statistical information, and work in designated department areas as needed.
• Assist with staff evaluations and maintain the time and attendance system.
• Attend facility meetings as required or needed to support process alignment and communication between clinical teams and Ensemble staff.

Benefits

• Bonus incentives, including quarterly and annual incentive programs.
• Paid professional certifications.
• Tuition reimbursement.
• Comprehensive benefits, including healthcare, time off, retirement, and well-being programs.
• Career advancement and professional development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED