Patient Access & Pre-Access Supervisor

Ensemble Health Partners • Nashua, NH

3d • Onsite

About The Position

The Patient Access & Pre-Access Supervisor organizes and coordinates the work of assigned staff to ensure safe, effective, appropriate, and fiscally responsible operations. The role resolves problems within its area, maintains working knowledge of assigned functions, and works with the Patient Access Manager to develop and coach staff and support strong performance. The Supervisor oversees staff orientation and training and performs revenue cycle tasks needed to support compliance and excellent customer service. The position also assists the Patient Access Manager with day-to-day operations.

This is an onsite position at Covenant - St Joseph Hospital in Nashua, New Hampshire. The starting salary is $47,400 annually; final compensation is based on experience. The position includes an on-call rotation covering days, nights, and weekends as necessary.

Requirements

• One to three years of job experience.
• Certified Healthcare Access Management (CHAM) certification.
• Certified Revenue Cycle Representative (CRCR) certification.

Nice To Haves

• A two-year associate degree or four-year bachelor's degree.
• Two to three years of supervisory experience in healthcare or a business field.
• Ability to lead and direct others.
• Strong analytical ability.
• Working knowledge of Microsoft Office.
• Knowledge of registration, insurance, scheduling, verification, and/or hospital billing.
• Demonstrated advanced use of AI and management of teams using AI to support process and technology improvements, including exploration, experimentation, and application.

Responsibilities

• Coordinate registration duties for direct and indirect reporting employees and ensure registration and preregistration work is completed daily.
• Train staff, monitor daily productivity, and communicate with employees about performance and operational needs.
• Provide and review reports on department performance metrics, including point of service, wait times, overtime, and productivity, at required intervals or upon request.
• Assign and coordinate staff schedules, including rotation, time off, and call-offs, in accordance with organizational policies; minimize overtime while maximizing productivity.
• Track and monitor upfront collections, assign goals, and provide coaching and corrective action as appropriate.
• Participate in the on-call rotation and provide administrative or educational guidance to staff by telephone; fill in when needed for call-offs, staffing issues, or unexpected volumes.
• Assist with developing department processes and procedures; conduct staff training, education, and development.
• Conduct audits, assess performance, and provide ongoing coaching and education as needed.
• Serve as a resource for staff and ancillary departments and promote excellent service for internal and external customers.
• Manage assigned projects involving implementation, tracking, and process changes, and routinely report progress to Patient Access Leadership.
• Participate in facility activities as assigned, gather assigned statistical information, and work in designated department areas as needed.
• Assist with staff evaluations and maintain the time and attendance system.
• Attend facility meetings as needed to support process alignment and effective communication between clinical teams and Ensemble.

Benefits

• Bonus incentives and quarterly and annual incentive programs.
• Paid professional certifications.
• Tuition reimbursement.
• Comprehensive benefits, including healthcare, time off, retirement, and well-being programs.
• Career advancement and professional development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed