Patient Access & Pre-Access Supervisor

Ensemble Health Partners • Youngstown, OH

3d • Onsite

About The Position

The Patient Access and Pre-Access Supervisor oversees daily operations of the patient access/pre-access team, ensuring efficient workflows, staff performance, and adherence to revenue cycle goals. The supervisor manages scheduling, monitors key performance indicators, ensures compliance with regulatory and organizational standards, coaches staff, resolves complex patient and operational issues, and partners with clients to optimize front-end processes. The role also oversees staff onboarding, training, and ongoing development while driving initiatives to improve patient satisfaction and operational efficiency. The supervisor provides support for client needs and takes on additional duties aligned with business priorities.

This position is onsite at Mercy - St Elizabeth Youngstown Hospital in Youngstown, Ohio. It includes an on-call rotation that may involve days, nights, and weekends. The supervisor may provide staff with administrative and educational guidance by telephone during on-call duties and may need to cover call-offs, staffing issues, or unexpected volumes.

The position pays between $47,400 and $71,100 per year, based on experience. Ensemble advertises bonus incentives, paid certifications, tuition reimbursement, comprehensive benefits, and career advancement opportunities.

Requirements

• Required experience: 1 to 3 years.
• Required CHAM (Certified Healthcare Access Management) or CRCR (Certified Revenue Cycle Representative) certification.
• Associate degree or bachelor's degree.
• Ability to lead and direct others.
• High degree of analytical ability.
• Working knowledge of Microsoft Office.
• Knowledge of registration, insurance, scheduling, and/or verification and hospital billing.
• Demonstrated advanced use of AI and management of teams using AI to support process and technological improvements, including exploration, experimentation, and application of AI.

Nice To Haves

• Two to three years of supervisory experience in a healthcare or business field is preferred.

Responsibilities

• Coordinate registration duties for direct and indirect reporting employees and ensure registration and pre-registration duties are completed daily.
• Train staff, monitor daily productivity, and communicate with staff about performance.
• Provide and review reports on department performance, including point of service, wait times, overtime, productivity, and other requested metrics.
• Assign and coordinate staff schedules, including rotations, time off, and call-offs, in accordance with organizational policies.
• Minimize overtime while maximizing productivity.
• Track and monitor the upfront collection process; assign goals and provide coaching or corrective action as appropriate.
• Participate in an on-call rotation, providing staff with administrative and educational guidance and filling in when needed for call-offs, staffing issues, or unexpected volumes.
• Assist with developing department processes and procedures.
• Conduct staff training, education, and development; perform audits and provide ongoing coaching and education.
• Serve as a resource for staff and ancillary departments and promote excellent customer service for internal and external customers.
• Manage assigned projects involving implementation, tracking, and process changes, and report routinely to Patient Access Leadership.
• Participate in daily facility activities as assigned and gather assigned statistical information.
• Work in designated department areas as needed.
• Assist with staff evaluations and maintain the time and attendance system.
• Attend facility meetings as required or needed to ensure process alignment and effective communication between clinical teams and Ensemble's team.

Benefits

• Bonus incentives
• Paid certifications
• Tuition reimbursement
• Comprehensive benefits package, including healthcare, time off, retirement, and well-being programs
• Career advancement opportunities
• Quarterly and annual incentive programs

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree