Patient Access & Pre-Access Supervisor

Ensemble Health Partners • Youngstown, OH

5d • $47,400 - $71,100 • Onsite

About The Position

The Patient Access and Pre-Access Supervisor oversees daily operations of the patient access/pre-access team, ensuring efficient workflows, staff performance, and adherence to revenue cycle goals. The role manages scheduling, monitors key performance indicators, ensures compliance with regulatory and organizational standards, and provides coaching and performance feedback. The Supervisor resolves complex patient and operational issues and partners with clients to optimize front-end processes. The role also oversees staff onboarding, training, and continuous development while driving initiatives to improve patient satisfaction and operational efficiency. Additional duties may be assigned in line with business priorities.

This is an onsite position at Mercy - St Elizabeth Youngstown Hospital in Youngstown, Ohio. The stated pay range is $47,400–$71,100 per year, based on experience. The position includes an on-call rotation that may involve days, nights, and weekends. During on-call duties, the Supervisor may provide administrative and educational guidance by phone or fill in for call-offs, staffing issues, or unexpected volumes.

Requirements

• Hold a two-year associate degree or a four-year bachelor’s degree.
• Hold a Certified Healthcare Access Management (CHAM) certification.
• Hold a Certified Revenue Cycle Representative (CRCR) certification.
• Have 1 to 3 years of job experience.
• Demonstrate the ability to lead and direct others.
• Have a high degree of analytical ability.
• Have working knowledge of Microsoft Office.
• Have knowledge of registration, insurance, scheduling, and/or verification and hospital billing.
• Demonstrate advanced use of AI and experience managing teams using AI to support process and technological improvements, including exploration, experimentation, and application.

Nice To Haves

• Two to three years of supervisory experience in a healthcare or business field is preferred.

Responsibilities

• Coordinate registration duties for direct and indirect reporting employees and ensure registration and preregistration work is completed daily.
• Train staff, monitor daily productivity, and communicate with staff about performance.
• Provide and review reports on department performance metrics, including point of service, wait times, overtime, and productivity, on requested schedules.
• Assign and coordinate staff schedules, including rotations, time off, and call-offs, in accordance with organizational policies; minimize overtime while maximizing productivity.
• Track and monitor upfront collection processes, assign goals, and provide coaching or corrective action as appropriate.
• Participate in the on-call rotation, providing administrative and educational guidance to staff and filling in when needed for call-offs, staffing issues, or unexpected volumes.
• Assist with developing department processes and procedures; conduct staff training, education, and development.
• Conduct audits and provide ongoing coaching and education to support acceptable performance.
• Serve as a resource for staff and ancillary departments and promote excellent service for internal and external customers.
• Manage assigned projects involving implementation, tracking, and process changes; report routinely to Patient Access Leadership.
• Participate in facility activities as assigned, gather assigned statistical information, and work in designated department areas as needed.
• Assist with staff evaluations and maintain the time and attendance system.
• Attend facility meetings as required or needed to support process alignment and communication between clinical teams and the Ensemble team.

Benefits

• Bonus incentives and quarterly and annual incentive programs.
• Paid professional certifications relevant to the associate’s field.
• Tuition reimbursement.
• Comprehensive benefits package, including healthcare, time off, retirement, and well-being programs.
• Career advancement and professional development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree