Supervisor, Patient Access & Pre-Access
About The Position
The Patient Access and Pre-Access Supervisor oversees daily operations of the patient access/pre-access team, ensuring efficient workflows, staff performance, and adherence to revenue cycle goals. The supervisor manages scheduling, monitors KPIs, and ensures compliance with regulatory and organizational standards. They provide coaching and performance feedback, resolve complex patient and operational issues, and partner with clients to optimize front-end processes. The role oversees staff onboarding, training, and continuous development, and drives initiatives to improve patient satisfaction and operational efficiency. It also provides comprehensive support for client needs and assumes additional duties aligned with business priorities. Ensemble is a provider of technology-enabled revenue cycle management solutions for health systems, hospitals, and affiliated physician groups. Its stated purpose emphasizes customer service, innovation, and excellence. The company offers a comprehensive benefits package and describes a culture rooted in collaboration, growth, and innovation. This position is limited to individuals residing and authorized to work in the United States.
Responsibilities
- Oversee daily operations of the patient access and pre-access team.
- Ensure efficient workflows, staff performance, and adherence to revenue cycle goals.
- Manage scheduling and monitor KPIs.
- Ensure compliance with regulatory and organizational standards.
- Coach staff and provide performance feedback.
- Resolve complex patient and operational issues.
- Partner with clients to optimize front-end processes.
- Oversee staff onboarding, training, and continuous development.
- Drive initiatives that improve patient satisfaction and operational efficiency.
- Provide comprehensive support for client needs and take on additional duties aligned with business priorities.
Benefits
- Comprehensive benefits package supporting physical, emotional, and financial health, including healthcare, time off, retirement, and well-being programs.
- Professional development and a professional certification relevant to each associate’s field.
- Tuition reimbursement.
- Quarterly and annual incentive programs.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
