Supervisor, Ops Control Center

C&S Wholesale Grocers • York, PA

7d

About The Position

The Automation Control Room Supervisor oversees tactical assistance for management in monitoring and controlling daily operations across functional departments at ES3 York. The role coordinates initiatives to improve production and communications, plans and forecasts to meet KPI initiatives, and supervises day-to-day warehouse operational activities across the campus. The supervisor monitors operations, analyzes current conditions, and recommends ways to maximize available resources and performance while driving efficiency and customer service improvements.

The position monitors warehouse fulfillment and general operations, recommends staffing allocations, and tracks production, inventory allocation, and crane utilization. It identifies operational losses and leads strategies to reduce them, helps synchronize automated, manual-selection, and cross-dock processes, responds to customer requests and complaints, coordinates last-minute store orders, and coaches employees according to established policies. Travel is required. Work environments include perishable warehouses at 28°F to 60°F and store/grocery warehouses at 50°F to 90°F.

Requirements

• Two to five years of general warehouse experience.
• Extensive knowledge and skill in retail distribution processes, logistics, warehouse operations, and warehouse safety regulatory standards.
• Strong leadership skills, including team facilitation, training, and motivation.
• Strong written and oral communication skills.
• Strong analytical and problem-solving skills.
• Advanced PC skills, including Windows, word processing, spreadsheets, and email software.
• Ability to meet the stated physical requirements, including lifting, carrying, pushing, and pulling up to 80 pounds, as well as standing and walking continuously.
• Fall protection training and use of proper fall protection equipment when climbing.

Nice To Haves

• Supervisory experience preferred.
• Bilingual skills are a plus.
• Microsoft Office applications are preferred.
• Exposure to Warehouse Management Systems, SQL, voice recognition, inventory control, and labor management is a plus.
• Food Safety, Fork Lift Operator, and HACCP certifications are preferred.
• Bachelor’s degree in Operations Management or high school diploma in General Studies, as listed under qualifications.

Responsibilities

• Monitor Grocery Warehouse Associates’ daily activities in customer-order fulfillment and general warehouse operations, ensuring departments operate at maximum capacity.
• Recommend manpower allocations across departments and monitor production rates, inventory allocation, and crane utilization to support maximum customer fill rates.
• Identify operational losses and develop, lead, and manage strategies to reduce losses and improve business productivity.
• Assist the OCC manager in synchronizing automation, manual selection, and cross-dock processes to eliminate dock congestion.
• Respond to customer calls, address requests and complaints, communicate answers, and estimate the severity of issues.
• Coordinate last-minute store orders.
• Use progressive coaching and counseling according to established policies and procedures to provide performance feedback, improve employee retention, and support employee relations.
• Perform other job-related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED