Ops Center Pro

First Security Bank•Searcy, AR

7d•Onsite

About The Position

First Security Bank is seeking a professional, energetic, and team-oriented Ops Center Pro to support and rotate through multiple departments within the Tech Center. The role provides hands-on experience in operational, support, and technology-related functions. Depending on business needs, assignments may range from short-term cross-training to longer-term placement in a specific department. This position is on-site and supports a range of banking operations and back-office functions. The role requires following bank policies, procedures, regulatory requirements, and audit controls while protecting customer information and maintaining confidentiality. Regular hours are Monday through Friday, 8:00 a.m. to 5:00 p.m., with 40 or more hours per week; extended hours may be required.

Requirements

Must be at least 18 years of age.
High school diploma or GED required.
Proficiency with Outlook, Word, Excel, typing, 10-key, and internet use required.
Commitment to demonstrating First Security's Core 5 values with customers and coworkers.
Ability to perform essential duties satisfactorily, including managing multiple tasks and competing priorities accurately and efficiently.
Ability to maintain punctual attendance, reliable transportation, and work on-site; extended hours may be required.
Strong independent problem-solving skills and ability to complete multiple projects accurately and on time.
Ability to interact with and lead others calmly and patiently while maintaining confidentiality and professionalism.
Ability to analyze information, evaluate options, and make sound judgments in a timely manner.
Strong mathematical competency related to currency, including operations with whole numbers, fractions, and decimals.
Ability to read and interpret documents, draft instructions or presentations, and communicate complex information in writing or orally.
Sufficient mobility to work in a standard office setting; ability to perform repetitive hand, arm, wrist, and finger movements and spend substantial time on the telephone, using computers, reaching, sitting, or standing.
Ability to speak and hear sufficiently to conduct customer interactions, conversations, and presentations in person and over telecommunications.
Near and far visual acuity sufficient to identify customers and currency and read printed or electronic materials.
Ability to occasionally lift and move up to 50 pounds.

Nice To Haves

Bachelor's degree preferred.

Responsibilities

Provide support to various Tech Center departments, including Deposit Operations, ATM/Debit Services, ACH/Wire Services, Item Processing, Document Imaging, Call Center, Cash Management, Internet Banking, Fraud and BSA Compliance, Bookkeeping, and Help Desk.
Manage multiple tasks and competing priorities while maintaining accuracy, efficiency, and attention to detail.
Adapt to different leadership styles and changing priorities while developing operational and back-office banking knowledge.
Learn, understand, and consistently apply bank policies, procedures, and regulatory requirements across operational and support areas.
Assist with maintaining accurate process documentation.
Develop proficiency with core banking systems, digital banking platforms, and other internal software applications, and provide operational support as needed.
Support and promote a positive work environment.
Follow audit controls to protect the Bank from unnecessary risk and exposure.
Protect customer information and bank operations through strict confidentiality.
Operate computer software and equipment, telephone, scanner, and copier, and develop proficiency with internal banking systems.
Maintain reliable transportation and punctual attendance, and work on-site with extended hours when necessary.
Perform additional duties as assigned by management.
Foster ethical conduct, critical thinking, problem-solving, engagement, teamwork, and exceptional service.
Establish positive and productive work relationships and provide honest feedback that generates trust.