Manager, Ops Command Center
About The Position
The Ops Command Center Manager oversees daily flight activities to maximize efficiency, productivity, and profitability. Guided by the company value “Safety Above All,” the manager proactively manages risks inherent in human spaceflight through daily actions. The role translates company strategy into actionable, high-quality processes across departments, coordinates with department heads to achieve organizational goals, and holds the team accountable for completing work. The manager optimizes workflows, manages budgets, ensures regulatory compliance, and mentors staff. The role manages integrations between teams supporting daily flight or training schedules, leads ground and ramp operations, and works with senior management to set goals and develop roadmaps. It also ensures FAA compliance, airspace coordination and de-confliction, and team adherence to safety, Foreign Object Debris (FOD) prevention, and regulatory protocols.
Requirements
- Bachelor’s degree in Operations Management or a related Aerospace field.
- Proven experience as an operations leader or in a similar leadership role.
- Strong leadership skills and the ability to manage, mentor, and motivate teams.
- Ability to analyze data and performance metrics to drive improvements.
- Excellent communication and interpersonal skills for collaboration across company departments and with external State and Federal agencies.
- Knowledge of Aerospace operations management principles.
- Proficiency in aviation radio communications.
- Willingness to adjust thinking and behavior.
- Ability to communicate in a timely, respectful manner and remain open to other ideas.
- Must be a U.S. Person or be able to obtain required authorization under U.S. Government export regulations; must not be included on the OFAC list of Specifically Designated Nationals and Blocked Persons.
Nice To Haves
- Master’s degree preferred.
- Military operations planning or mission execution experience is a plus.
Responsibilities
- Develop and implement procedures and playbooks to improve efficiency, handle irregular operational scenarios, reduce costs, and maintain high-quality standards.
- Manage day-to-day operations, including integrations between teams supporting daily flight or training schedules.
- Proactively address and resolve scheduling bottlenecks, overlaps, or emergencies.
- Lead ground and ramp operations to ensure safe mission execution.
- Oversee budgeting, forecasting, and expense management.
- Recruit, train, and supervise staff while fostering a high-performance culture.
- Mentor new team members through structured guidance, cultural integration, and skills development during their first 45–90 days.
- Collaborate with senior management to set goals, identify opportunities, and create actionable roadmaps.
- Ensure compliance with FAA regulations and airspace coordination and de-confliction protocols, including managing relationships with NMSA and WSMR.
- Ensure teammates practice safe behaviors and FOD awareness and prevention, and adhere to regulatory protocols and rules.
- Coach, train, and transfer expertise to the team to drive projects to completion.
- Coordinate with department heads to achieve organizational goals and support company strategy through accountability.
Benefits
- A full range of medical, financial, and other benefits may be provided, dependent on the position offered.
- Other forms of pay, such as a bonus or long-term incentive, may be provided as part of the compensation package.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
