Supervisor, Ops Control Center

C&S Wholesale Grocers • York, PA

6d • Onsite

About The Position

The Automation Control Room Supervisor oversees tactical assistance to management in monitoring and controlling daily operations across functional departments at ES3 York. The role coordinates initiatives to improve production and communications, plans and forecasts to meet KPI initiatives, and supervises day-to-day warehouse operational activities across the campus. The supervisor monitors operations, analyzes current conditions, recommends how to maximize available resources, and drives improvements in efficiency and customer service.

The position monitors Grocery Warehouse Associates and general warehouse operations, recommends staffing allocations, and tracks production rates, inventory allocation, and crane utilization to support customer fill rates. It identifies operational losses and leads strategies to improve productivity. The supervisor also helps synchronize automation, manual selection, and cross-dock processes; responds to customer requests and complaints; coordinates last-minute store orders; and uses coaching and counseling to provide performance feedback and support employee retention and relations. Other job-related duties may be assigned. Travel is required. The work environment includes perishable warehouse areas at 28°F to 60°F and store/grocery warehouse areas at 50°F to 90°F.

Requirements

• Extensive knowledge and skill in retail distribution processes, logistics, warehouse operations, and warehouse safety regulatory standards.
• Strong leadership skills, including team facilitation, training, and motivation.
• Strong written and oral communication skills.
• Strong analytical and problem-solving skills.
• Advanced PC proficiency, including Windows, word-processing, spreadsheet, and email software.
• General warehouse experience; 2–5 years of experience stated.
• Bachelor’s degree in Operations Management or high school diploma in General Studies.
• Ability to meet the stated physical requirements, including lifting, carrying, pushing, and pulling up to 80 pounds; standing and walking continuously; and performing other listed physical activities.
• Ability to work in warehouse environments with stated temperature ranges: 28°F to 60°F in perishable warehouse areas and 50°F to 90°F in store/grocery warehouse areas.
• Travel is required.

Nice To Haves

• Supervisory experience.
• Bilingual ability.
• Microsoft Office applications experience.
• Exposure to Warehouse Management Systems, SQL, voice recognition, inventory control, or labor management.
• Food Safety, Fork Lift Operator, and HACCP certifications.

Responsibilities

• Monitor Grocery Warehouse Associates’ daily activities, customer-order fulfillment, and general warehouse operations to ensure departments operate at maximum capacity.
• Recommend manpower allocations across departments and monitor production rates, inventory allocation, and crane utilization to support maximum customer fill rates.
• Identify operational losses and develop, lead, and manage strategies to reduce losses and improve business productivity.
• Assist the OCC manager in synchronizing automation, manual selection, and cross-dock processes to eliminate dock congestion.
• Respond to customer requests and complaints, communicate answers, and provide estimates about issue severity.
• Coordinate last-minute store orders.
• Use progressive coaching and counseling in accordance with established policies and procedures to provide performance feedback, improve retention, and support employee relations.
• Perform other job-related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED