Supervisor, Security Ops Center Team

Constellation Energy Generation, LLC.•Kennett Square, PA

17h

About The Position

The Supervisor, Security Operations Center provides daily supervision, management, and operational oversight of Constellation’s Security Operations Center (SOC). The role oversees scheduling, training, performance reviews, and adherence to SOC policies and procedures, as well as quality control of monitoring intrusion alarms, access controls, and video surveillance for critical infrastructure. The supervisor ensures operational effectiveness, response within service-level expectations, and compliance with NERC CIP and other industry regulations. The SOC operates a 24/7, 365-day security incident and reporting call center that handles emergency and routine calls for assistance and incident reporting. The supervisor oversees dispatch of emergency response, law enforcement, and investigators, and the provision of incident details and situational updates for security and safety incidents. The role also supports investigations by helping security specialists and law enforcement search, identify, and preserve surveillance records. The supervisor develops, communicates, and implements new and revised procedures. The role involves a combination of day and evening shifts, as well as rotating on-call coverage. Its broader purpose is to reduce cyber and physical security risks and safeguard the corporation’s people, property, reputation, and shareholder value.

Requirements

Bachelor’s degree.
Five years of security supervisory or management experience, or equivalent; security operations center experience is preferred.
Strong written and oral communication skills.
Knowledge of PC and desktop workstation applications, including Microsoft Word, Excel, Outlook, and PowerPoint.
Ability to work effectively in high-stress situations and dynamic, fast-paced environments.
Ability to rapidly assess and respond to life-safety and security incidents.
Proficiency with CCure 9000, ExacqVision, Everbridge, and Lenel.
Knowledge of Constellation’s business structure, SOC policies and procedures, Constellation NERC/CIP policies and procedures, and Corporate Security policies and procedures.
Ability to work a combination of day and evening shifts and provide rotating on-call coverage.

Nice To Haves

Advanced degree.
Security operations center supervisory or management experience.

Responsibilities

Provide daily supervision, management, and operational oversight of the Security Operations Center.
Conduct performance evaluations of SOC Operators.
Implement updates to SOC policies and procedures.
Conduct quality assurance reviews of security incident reports.
Coordinate assessments and interviews for new operator applicants.
Maintain SOC Operator training, proficiency, and performance records.
Review collected SOC alarm and call metrics.
Onboard and train new SOC Operators.
Schedule SOC Operators.
Oversee monitoring of intrusion alarms, access controls, and video surveillance, ensuring operational effectiveness, service-level response, and regulatory compliance.
Oversee the 24/7 security incident and reporting call center, including calls for assistance and incident reporting.
Dispatch emergency response, law enforcement, and investigators, and provide incident details and situational updates.
Support security specialists and law enforcement by searching, identifying, and preserving surveillance system records.
Develop, communicate, and implement new and revised procedures.