Manager, Safety Ops Center

North Texas Tollway Authority

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About The Position

The Manager, Safety Ops Center oversees all operations of the Traffic Management/Public Safety Communications Center, including personnel, advanced traffic management systems, public safety dispatch, and real-time incident response. The role develops strategic work plans, monitors performance metrics, manages budgets, prepares reports, collaborates with internal and external partners, and ensures service delivery and compliance standards.

This is an Essential Employee position supporting public safety, property protection, and continuity of critical business operations. The incumbent may be required to work day, evening, overnight, weekend, holiday, and emergency shifts to ensure uninterrupted essential services. CJIS certification is required, and the role requires availability during emergencies or inclement weather.

Applicants must be eligible to work lawfully in the United States immediately. H-1B visa sponsorship is not available.

Requirements

• Specialized knowledge in a vocational, administrative, or technical field, typically acquired through a two-year associate’s degree, diploma, or equivalent program.
• Three years of prior dispatching or similar experience in a traffic management center or public safety dispatch center.
• Typing proficiency of at least 35 words per minute, demonstrated by a passed typing test.
• Valid Texas driver’s license.
• Ability to obtain and maintain TCIC/NCIC and NLETS/TLETS certification and Security Awareness certifications.
• Ability to obtain and maintain all requirements for a Licensed Telecommunicator in Texas.
• CJIS certification.

Nice To Haves

• Knowledge of traffic management operations, with experience supporting incident response, emergency communications, and interagency coordination.

Responsibilities

• Oversee Safety Operations Center activities, including traffic management, emergency and non-emergency communications, incident response, and operational functions, to ensure continuous and efficient public safety support.
• Lead and supervise personnel by setting performance expectations, assigning and balancing workloads, delivering training and coaching, providing timely performance feedback, and supporting professional development.
• Oversee operational systems and situational awareness activities, including communications, traffic monitoring, and security platforms; ensure system readiness, coordinate team response, and maintain timely notifications and clear communication during major incidents.
• Drive operational performance and continuous improvement through data analysis, quality assurance, process enhancements, and post-incident evaluations.
• Direct strategic planning and resource management, including staffing, budget oversight, contract administration, and technology utilization.
• Manage interagency communications and responses to inquiries, collaborating with partner agencies and ensuring appropriate resolution of law enforcement and departmental requests.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree