Supervisor, Onsite Support Operations, DoorDash for Business
About The Position
DoorDash for Business provides meal solutions to companies. Its Meal Manager program automates office meals, with onsite support specialists handling meal setup and labeling and sometimes resolving issues at customer sites. The team influences how customers and merchants experience each order. The Supervisor, Onsite Support Operations will lead the onsite support team end to end: building and staffing it, establishing standards, and improving the customer experience. The role owns workforce management, program standards, the code of conduct, hiring, and training, and is accountable for team performance and customer perception of the onsite program. This position reports to the Sr. Manager of Strategy & Operations. The position is expected to be filled by 01/10/2027. The national U.S. base pay range, including Illinois and Colorado, is $95,200–$140,000. Compensation also includes opportunities for equity grants. Starting pay depends on job-related factors, including skills, experience, qualifications, work location, and market conditions.
Requirements
- At least 5 years of experience in operations, workforce management, or frontline team leadership.
- At least 2 years managing managers or team leads, or leading a large frontline team of 20 or more.
- A track record of hiring and building training programs that shorten ramp time.
- Strong analytical thinking and comfort with scheduling, forecasting, and KPI tools such as Sigma, Sheets, or similar.
- Clear communication skills, ability to set standards and give direct feedback, and willingness to hold the line.
- Comfort working in a fast-moving, ambiguous environment where the playbook is still being written.
Nice To Haves
- Experience in food service, hospitality, facilities, logistics, or field operations.
- Experience with a distributed, multi-site workforce.
- Vendor or contractor management experience.
- B2B or enterprise customer-facing operations experience.
- Food safety certification.
Responsibilities
- Forecast onsite staffing needs by site, day, and meal window; create schedules aligned with order volume; and manage attendance, call-outs, and backfill.
- Define and maintain the onsite playbook for setup, food handling, dropoff, escalation, and customer communication; conduct site audits and turn findings into corrective action.
- Own the code of conduct, professional standards, and safety expectations; manage performance and escalations consistently, working with HR and Legal as needed.
- Own the hiring pipeline for onsite roles, set and meet time-to-fill and ramp-to-productivity targets, coordinate with Recruiting and staffing vendors, and build a staffing bench.
- Design and deliver onboarding and ongoing training on the Meal Manager product, tools, customer service, and food safety; develop team leads and high performers into supervisors.
- Own the team scorecard, including onsite quality, staffing coverage, attrition, and cost; report performance, root causes, and plans to address gaps to leadership.
Benefits
- 401(k) plan with employer matching
- 16 weeks of paid parental leave
- Wellness benefits
- Commuter benefits match
- Paid time off and paid sick leave
- Equity grant opportunities
- Medical, dental, and vision benefits
- 11 paid holidays
- Disability and basic life insurance
- Family-forming assistance
- Mental health program
- Salaried roles: flexible paid time off/vacation and 80 hours of paid sick time per year
- Hourly roles: accrued vacation and paid sick time
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
