Senior Manager, Strategy & Operations, DoorDash for Business

DoorDash USA•New York, NY

11h•$170,000 - $250,000

About The Position

DoorDash for Business is seeking a Senior Manager, Strategy & Operations (Audience Growth & Product Strategy) to shape how the business grows its customer base, expands platform adoption, and identifies product opportunities. The role sets strategy for the companies DoorDash for Business serves and for the employees and administrators who use its products, while leading a high-performing team to deliver that strategy. The role owns strategies for acquiring, activating, and expanding audiences across customer segments, personas, industries, and use cases in a B2B2C model. It also leads product growth strategy for the core platform, focusing on adoption, engagement, retention, and customer value, with CRM and in-app merchandising as key levers. The Senior Manager will assess new product opportunities by sizing markets, investigating customer pain points, validating demand, shaping early go-to-market strategy, and recommending investments. A central responsibility is owning the voice of the customer. The role creates feedback loops across executives, administrators, employees, Sales, Customer Success, Support, research, and product usage data, and translates insights into recommendations for roadmaps and business priorities. It partners closely with Product, Marketing, Sales, Customer Success, Analytics, Finance, Operations, and Engineering, and reports to the Head of Growth Strategy and Operations, DoorDash for Business. This position suits an experienced leader at the intersection of growth strategy, product strategy, CRM, in-app merchandising, analytics, customer insight, and cross-functional execution. The national U.S. base salary range is $170,000–$250,000, with potential equity grants. DoorDash provides a comprehensive benefits package to regular employees, including health coverage, retirement benefits, paid leave, and wellness programs.

Requirements

10+ years of experience in product growth, audience growth, go-to-market strategy, business operations, product strategy, commercial strategy, growth marketing, or consulting.
A proven track record at high-growth companies with growing audiences in a B2B2C business model.
Hands-on experience with CRM and in-app merchandising to drive activation, engagement, retention, and revenue at scale.
Experience developing audience growth strategies, including segmentation, persona prioritization, market sizing, funnel analysis, activation, retention, and expansion.
Experience driving product growth strategy across a core platform, including adoption, engagement, onboarding, feature usage, lifecycle motions, packaging, positioning, and customer value creation.
Experience evaluating new product opportunities, including identifying customer pain points, sizing opportunities, validating demand, defining success metrics, and shaping early go-to-market strategy.
Strong SQL fluency and the ability to translate complex datasets into actionable recommendations.
Use of AI, automation, and emerging technologies to accelerate research, synthesize customer feedback, improve analysis, streamline reporting, or increase productivity.
Ability to translate customer feedback, behavioral data, sales insights, and support signals into recommendations that inform product roadmaps.
Strong communication skills, including the ability to present clear narratives about ambiguous opportunities, customer insights, and data to senior leaders.
Ability to thrive in ambiguity, identify growth opportunities, build scalable solutions, and drive execution from concept through implementation.
Track record of building and managing high-performing teams and improving prioritization, analytical rigor, operating rhythms, and strategic guidance.

Nice To Haves

MBA from a top-tier university and/or experience at a leading strategy consulting firm, ideally McKinsey & Company, Bain & Company, or Boston Consulting Group.

Responsibilities

Set audience growth and product growth strategies, prioritizing customer segments, personas, use cases, and product opportunities.
Partner with Product, Marketing, Sales, Customer Success, Analytics, Finance, Operations, and Engineering to turn growth priorities into plans, experiments, launches, and measurable outcomes.
Build scalable growth playbooks, dashboards, research processes, and operating cadences.
Drive acquisition, activation, engagement, retention, feature adoption, and customer value for the core platform, using CRM and in-app merchandising.
Evaluate new product opportunities by sizing markets, researching customer pain points, validating demand, assessing go-to-market feasibility, and recommending investment priorities.
Own voice-of-customer feedback loops spanning interviews, Sales and Customer Success insights, surveys, support trends, and product usage data.
Use SQL, AI tools, customer research, and product analytics to identify insights, prioritize opportunities, and make recommendations to partners and senior leaders.
Create frameworks, playbooks, and processes to move ambiguous growth opportunities from insight to action.
Lead and develop a high-performing team.