Supervisor of Patient Access-Full Time-Evenings

Cape Fear Valley Health

75d•Onsite

About The Position

Supervises and coordinates the planning, organizing, directing, and controlling of the daily operations of patient access areas. Helps provide guidance for quality performance and the importance of data integrity. Coordinates staff development with departmental education coordinator and preceptors. Ensure compliance with all Joint Commission, CMS, and other governmental standards for Patient Access Processing.

Requirements

High school diploma required
Proficiency in reading, writing, and speaking the English language
Knowledge of medical terminology
Ability to type 45 words per minute
Ability to coordinate staffing and other supervisory activities required
Ability to work unsupervised
Proficient in MS Office applications required
Critical thinking skills and ability to problem solve and multi-task required
Must be multi-skilled with the ability to appropriately handle complexity and stress with the changing needs of the patients, families, visitors, and the Health System
Knowledge of insurance and collection of payments required
Excellent verbal and written communication skills are required
Ability to maintain current knowledge in all applications requires ability to maintain skill set in all registration applications, functions, and responsibilities
Certified Healthcare Access Associate (CHAA) - National Association Healthcare Access Management

Nice To Haves

Associate degree in Business or Healthcare Administration preferred
HBI or CHAA and CAM Certification required within one year of employment required
3 years of hospital Patient Access experience required
Demonstrated customer service skills to a variety of customers from different cultural and economic backgrounds preferred

Responsibilities

Monitors and coordinates the daily activities of the Patient Access personnel to produce successful outcomes
Maintains and prepares payroll time records and reports
Interviews and recommends applicants for employment
Prepares and presents performance reports to Leadership and others as necessary
Assist with coverage of Patient Access areas when shortages occur and cross trains in all areas of Patient Access
Provides leadership and support to all areas of patient access and is expected to be available to address any issues
Conducts audits of employees work ensuring the data in the systems are accurate and complete
Collaborates with management in continuous process improvements
Provide training and education on policies, procedures, and systems
Completes and conducts yearly evaluations
Facilitate monthly department meetings and attend leadership meetings
Other duties as assigned