Supervisor of Hospital Services (Norfolk)

The Blood Connection•Suffolk, VA

15h

About The Position

The Supervisor of Hospital Services oversees the daily activities of the Hospital Services department, providing administrative support, training, technical guidance, and supervision to staff. The role requires strong customer service and teamwork and assists with developing procedures, validations, and policies as needed. The supervisor directs departmental workflow and communication between shifts; supports staffing, performance management, training, and personnel development; helps maintain supplies and materials; and performs or oversees Hospital Services tasks involving blood products, equipment, orders, shipping and receiving, inventory, and support for hospital blood banks served by The Blood Connection. The position also ensures accurate documentation and compliance with document-control procedures, regulatory requirements, and accreditation standards.

Requirements

High school diploma or GED with six years’ experience; the posting also lists an Associate’s Degree as a minimum qualification.
Valid driver’s license with no major infractions and dependable transportation.
Ability to communicate effectively, tactfully, and courteously with patrons, donors, sponsors, and co-workers.
Ability to organize and prioritize workload and meet deadlines.
Excellent analytical, organizational, interpersonal, verbal, and written communication skills.
Strong computer skills, including intermediate proficiency with Microsoft Word, Excel, and PowerPoint.
Ability to work with all levels of staff in a diverse work environment.
Ability to establish and maintain effective working relationships with staff, management, and peers.
Ability to exercise discretion with sensitive and confidential matters.

Nice To Haves

Associate’s Degree in MLT, BSMT (ASCP), or a BS/BA in Biological Science is strongly preferred.

Responsibilities

Supervise, coach, and train Hospital Services staff; provide input regarding staff performance and evaluations.
Direct department workflow, assure communication between shifts, and ensure staff complete assigned duties.
Assist in developing and overseeing policies, process descriptions, standard operating procedures, training plans, and validation protocols.
Assist with reviewing records and maintaining appropriate levels of supplies and materials for Hospital Services and component manufacturing departments.
Participate in hiring qualified personnel; evaluate performance; coach, counsel, and discipline personnel as required.
Orient new staff and train or retrain employees to meet individual needs, regulatory and accreditation requirements, and changing company needs.
Aid in training Hospital Services staff and perform blood-product modification procedures as needed, including irradiation, washing, and freezing.
Perform quality control and maintenance for equipment used in the Hospital Services department.
Ensure orders are filled and delivered in a timely manner.
Perform procedures for shipping and receiving blood components.
Assist with inventory management and stock rotation of blood and blood components.
Provide support to hospital blood banks served by The Blood Connection.
Ensure procedures and forms are uniform and comply with document-control directives, including approval, use, archiving, storage, retention, and retrieval.
Ensure records are generated according to procedures and meet applicable regulatory and accreditation requirements for review, retention, and storage.
Support company quality goals and adhere to the Quality Plan and Quality Essential Process Description.
Maintain good customer service relations with co-workers, clients, and the general public; produce accurate, precise, and legible documentation; and maintain a clean and orderly work area.
Perform other duties as assigned or required.