Supervisor of Hospital Services (Norfolk)

The Blood Connection•Suffolk, VA

About The Position

The Supervisor of Hospital Services oversees the daily activities of The Blood Connection’s Hospital Services department. The role provides administrative support, training, technical guidance, and supervision to department staff, while promoting customer service and teamwork. The supervisor also assists with developing procedures, validations, and policies as needed.

Requirements

High school diploma or GED with six years’ experience in the relevant area; the posting does not specify the area.
Valid driver’s license with no major infractions and dependable transportation.
Ability to communicate effectively, tactfully, and courteously with patrons, donors, sponsors, and coworkers.
Ability to organize and prioritize workload and meet deadlines.
Excellent analytical, organizational, interpersonal, verbal, and written communication skills.
Strong computer skills, including intermediate-level Microsoft Word, Excel, and PowerPoint.
Ability to work with all levels of personnel in a diverse work environment.
Ability to establish and maintain effective working relationships with staff, management, and peers.
Ability to exercise discretion with sensitive and confidential matters.

Nice To Haves

Associate’s degree in MLT, BSMT (ASCP), or a BS/BA in Biological Science is strongly preferred.

Responsibilities

Understand and support the company’s quality goals and adhere to its Quality Plan and Quality Essential Process Description.
Supervise, coach, and train Hospital Services staff; provide input on staff performance and evaluations.
Direct department workflow, ensure communication between shifts, and ensure staff complete their duties.
Assist with developing and overseeing implementation of policies, process descriptions, standard operating procedures, training plans, and validation protocols.
Assist in reviewing records and maintaining appropriate supply and material levels for hospital services and component manufacturing departments.
Participate in hiring, evaluate employee performance, and coach, counsel, or discipline personnel as needed.
Orient new staff and train or retrain employees to meet individual needs, regulatory and accreditation requirements, and company needs.
Assist with staff training in the Hospital Services department.
Perform blood product modification procedures as needed, including irradiation, washing, and freezing.
Perform quality control and maintenance for Hospital Services equipment.
Ensure orders are filled and delivered in a timely manner.
Perform shipping and receiving procedures for blood components.
Assist with inventory management and stock rotation of blood and blood components.
Provide support to hospital blood banks served by The Blood Connection.
Ensure procedures and forms are uniform and comply with document-control directives, including requirements for design, approval, use, archiving, storage, retention, and retrieval.
Ensure records are generated according to related procedures and meet applicable regulatory and accreditation requirements for review, retention, and storage.
Maintain good customer service relationships with coworkers, clients, and the general public.
Produce accurate, precise, and legible documentation and maintain a clean, orderly work area.
Perform other duties as assigned or required.