Hospital Services Specialist (Norfolk)

The Blood Connection•Norfolk, VA

About The Position

The Hospital Services Specialist is responsible for safely and effectively distributing blood and blood components in accordance with AABB and FDA guidelines. The role requires excellent customer service and ensures hospital customers receive products as ordered, with transportation carried out as efficiently and promptly as possible. The specialist works closely with couriers to support customer satisfaction and timely delivery. The position includes coordinating orders, routes, and pickups; shipping and receiving blood components; supporting inventory management and stock rotation; assisting hospital blood banks served by the blood center; and modifying blood products as required, including irradiation, washing, and freezing. General duties include safe operation of company vehicles, accurate documentation, on-call duties as assigned, and maintaining a clean and orderly work area. The role also involves intermittent work in temperature-controlled coolers and freezers, including areas as cold as -20°F.

Requirements

High school diploma or GED.
Valid driver’s license with no major infractions and dependable transportation.
Ability to communicate effectively, tactfully, and courteously with patrons, donors, sponsors, and co-workers.
Ability to organize and prioritize workload and meet deadlines.
Ability to establish and maintain effective working relationships with staff, management, and peers.
Ability to lift and/or pull or push up to 50 pounds.
Ability to stand or walk for extended periods.
Ability to bend and twist.

Responsibilities

Ensure orders are filled and delivered in a timely manner.
Coordinate routes and pickups to support timely processing and delivery.
Perform procedures for shipping and receiving blood components.
Assist with inventory management and stock rotation of blood and blood components.
Provide support to hospital blood banks served by the blood center.
Perform blood product modifications as expected, including irradiation, washing, and freezing.
Work closely with couriers to identify efficient routes.
Operate company vehicles safely.
Produce accurate, precise, and legible documentation.
Perform on-call duties as assigned.
Perform housekeeping duties as needed to maintain a clean and orderly work area.
Work with others to fulfill the mission of The Blood Connection.
Perform other duties as assigned or required.