Donor Services Technician (Norfolk)

The Blood Connection•Suffolk, VA

About The Position

The Donor Services Technician enhances and maximizes the donor experience while representing The Blood Connection with professionalism, competency, excellent customer service, and appreciation for the donor and the organization’s mission. The position registers donors, conducts donor history interviews, and completes physical assessments for allogeneic donors and, when applicable, autologous, directed, and therapeutic donors in accordance with departmental SOPs and regulatory standards. The role supports donor centers and mobile operations and requires the ability to work varied hours, including some weekends. Schedules may change with less than 24 hours’ notice when necessary.

Requirements

High school diploma or GED.
Valid driver’s license with no major infractions and dependable transportation.
Ability to communicate effectively, tactfully, and courteously with patrons, donors, sponsors, and coworkers.
Ability to work with all levels of staff in a diverse work environment.
Ability to establish and maintain effective working relationships with staff, management, and peers.
Ability to work varied hours, including some weekends, and adapt to schedule changes with less than 24 hours’ notice when needed.
Ability to lift, pull, or push up to 50 pounds; sit, stand, or walk for extended periods; and bend and twist.

Nice To Haves

Customer service experience.

Responsibilities

Welcome donors and visitors, establish rapport, and engage donors respectfully, including identifying them by appointment and using their names where possible.
Assess donor eligibility through computer verification, medical history, mini physicals, and testing results; provide educational materials.
Perform donor health histories and physical assessments according to current standard operating procedures.
Select appropriate blood collection materials and escort donors to the next phase of collection, ensuring a proper handoff to a collection team member.
Maintain clean, organized, inviting donor-facing areas during operating hours and visually inspect night cleaning work, reporting non-conformances.
Communicate the organization’s vision, values, and mission; engage donors throughout the donation process, express appreciation, and report concerns about donor experience to management.
Immediately contact management when a donor appears disgruntled or unsatisfied.
Complete TBC Donation Experience Training.
Maintain effective working relationships with collection staff and management to support efficient donor flow.
Provide professional, courteous, and prompt service; perform reception and telephone duties as assigned.
Perform donor collection support tasks when appropriately trained and released to task.
Stock the donor screening room.
Participate in TBC-sponsored blood drives and other special events.
Perform other duties as assigned or required.