Donor Services Technician - Mobiles

The Blood Connection•Mount Pleasant, SC

About The Position

The Donor Services Technician enhances and maximizes the donor experience while supporting donor centers and mobile operations. As a first impression of The Blood Connection, this role requires professionalism, competency, excellent customer service, a presentable appearance, and appreciation for donors and the organization’s mission and values. The technician registers donors, performs donor history and physical assessments, and screens allogeneic donors and, when applicable, autologous, directed, and therapeutic donors according to departmental standard operating procedures and regulatory standards. Candidates must be available for morning, afternoon, or evening hours. The position includes some weekend work and requires the ability to adapt to schedule changes with less than 24 hours’ notice when necessary. The role also supports efficient donor flow, maintains the appearance of donor areas, communicates with donors and guests throughout the donation process, and performs reception, telephone, and collection-support tasks as assigned and authorized by training.

Requirements

High school diploma or GED.
Valid driver’s license with no major infractions and dependable transportation.
Ability to communicate effectively, tactfully, and courteously with patrons, donors, sponsors, and coworkers.
Ability to work with all levels of personnel in a diverse work environment.
Ability to establish and maintain effective working relationships with staff, management, and peers.
Availability for morning, afternoon, or evening hours and some weekend work.
Ability to adapt to schedule changes with less than 24 hours’ notice when necessary.
Ability to lift and/or push or pull up to 50 pounds, sit, stand, or walk for extended periods, and bend and twist.

Nice To Haves

Customer service experience.

Responsibilities

Welcome donors and guests warmly and respectfully, build rapport, and identify donors by appointment when applicable.
Assess donor eligibility through computer verification, medical history, mini physicals, and testing results; provide educational materials.
Perform donor health histories and physical assessments in accordance with current standard operating procedures.
Select appropriate blood collection materials and escort donors to the next phase, ensuring a proper handoff to the collections team.
Maintain clean, organized, inviting donor areas during operating hours and visually inspect night-cleaning work, reporting non-conformances.
Communicate The Blood Connection’s vision, values, and mission; engage donors, express appreciation, and monitor the donor experience.
Report observations that may negatively affect donor experience and promptly contact management when a donor appears dissatisfied.
Complete TBC Donation Experience Training.
Maintain effective working relationships with collection staff and management to support efficient donor flow.
Provide professional, courteous, and prompt service; perform reception and telephone duties as assigned.
Perform donor collection support tasks for which appropriately trained and released to work.
Stock the donor screening room.
Participate in TBC-sponsored blood drives and special events.
Perform other duties as assigned or required.