Donor Services Technician (Simpsonville)

The Blood Connection•Simpsonville, SC

About The Position

The Donor Services Technician enhances and maximizes the donor experience and serves as a first impression of The Blood Connection. The role requires professionalism, competency, strong customer service, and appreciation for donors and the organization’s mission and values. The technician registers donors, obtains donor histories, and completes physical assessments for allogeneic donors and, when applicable, autologous, directed, and therapeutic donors in accordance with departmental SOPs and regulatory standards. This position supports donor centers and mobile operations. The technician must be able to work varied hours, including some weekends. Schedules may change with less than 24 hours’ notice when necessary. The role also involves maintaining welcoming donor areas, supporting efficient donor flow, and providing reception and telephone support as assigned.

Requirements

High school diploma or GED.
Valid driver’s license with no major infractions and dependable transportation.
Ability to communicate effectively, tactfully, and courteously with patrons, donors, sponsors, and coworkers.
Ability to work with all levels of staff in a diverse work environment.
Ability to establish and maintain effective working relationships with staff, management, and peers.
Ability to work varied hours, including some weekends, and adapt to schedule changes with less than 24 hours’ notice.
Ability to lift, pull, or push up to 50 pounds; sit, stand, or walk for extended periods; and bend and twist.

Nice To Haves

Customer service experience preferred.

Responsibilities

Welcome donors and guests warmly and professionally, identify donors by appointment when applicable, and engage with them by name.
Assess donor eligibility through computer verification, medical history, mini physical, and testing results; provide educational materials.
Perform donor health histories and physical assessments according to current standard operating procedures.
Select appropriate blood collection materials and escort donors to the next phase of collection, ensuring an effective handoff.
Maintain clean, organized, inviting donor areas during operational hours; visually inspect night-cleaning work and report non-conformances.
Communicate the organization’s donor-experience vision, values, and mission; engage donors, express appreciation, and monitor their experience.
Report observations that may negatively affect donor experience and promptly contact management when a donor appears dissatisfied.
Complete TBC Donation Experience Training.
Maintain effective working relationships with collection staff and management to support efficient donor flow.
Provide professional, courteous, and prompt service; perform reception and telephone duties as assigned.
Perform donor collection support tasks when appropriately trained and released to perform them.
Stock the donor screening room.
Participate in TBC-sponsored blood drives and other special events.
Perform other duties as assigned or required.