Donor Services Technician (Cary)

The Blood Connection•Cary, NC

About The Position

The Donor Services Technician enhances and maximizes the donor experience while serving as a first impression of The Blood Connection. The role requires professionalism, competency, strong customer service, a presentable appearance, and genuine appreciation for donors and the organization’s mission and values. The technician registers donors, conducts donor histories and physical assessments, and screens allogeneic donors and, when applicable, autologous, directed, and therapeutic donors in accordance with departmental standard operating procedures and regulatory standards. This position supports donor centers and mobile operations and may require varied hours, some weekends, and adaptation to schedule changes with less than 24 hours’ notice when necessary. The technician welcomes and assists donors and guests, determines donor eligibility, provides educational materials, prepares donors for collection, and supports efficient donor flow. The role also maintains clean and inviting donor areas, communicates the organization’s mission and values, monitors the donor experience, and raises concerns to management. Other duties include reception and telephone tasks, donor collection support, stocking screening rooms, and participation in sponsored blood drives and special events.

Requirements

High school diploma or GED.
Ability to communicate effectively, tactfully, and courteously with patrons, donors, sponsors, and coworkers.
Ability to work with all levels of staff in a diverse work environment.
Ability to establish and maintain effective working relationships with staff, management, and peers.
Valid driver’s license with no major infractions and dependable transportation.
Ability to work varied hours, including some weekends.
Ability to adapt to schedule changes with less than 24 hours’ notice when necessary.
Ability to lift, pull, or push up to 50 pounds.
Ability to sit, stand, or walk for an extended period.
Ability to bend and twist.

Nice To Haves

Customer service experience preferred.

Responsibilities

Welcome donors and guests professionally and create a welcoming experience.
Identify donors by appointment when applicable and engage them by name.
Assess donor eligibility through computer verification, medical history, mini physical, and testing results.
Provide educational materials to donors.
Perform donor health histories and physical assessments according to current procedures.
Select appropriate materials for blood collection and escort donors to the next phase, ensuring a proper handoff to the collections team.
Maintain clean, organized, inviting donor areas during operating hours.
Visually inspect night-cleaning work and report non-conformances.
Communicate The Blood Connection’s vision, values, and mission to donors and guests.
Engage donors, maintain effective communication throughout the donation process, and monitor the operational situation.
Report observations that may negatively affect the donor experience and promptly contact management about dissatisfied or disgruntled donors.
Express appreciation and gratitude to donors and complete TBC Donation Experience Training.
Maintain effective working relationships with collection staff and management to support efficient donor flow.
Provide professional, courteous, and prompt service.
Perform reception and telephone duties as assigned.
Perform donor collection support tasks after appropriate training and release-to-task.
Stock the donor screening room.
Participate in TBC-sponsored blood drives and other special events.
Perform other duties as assigned or required.