Donor Services Technician - Mobiles (Danville)

The Blood Connection•Danville, VA

About The Position

The Donor Services Technician supports donor centers and mobile operations, with the overall objective of enhancing and maximizing the donor experience. As a first impression of The Blood Connection, the technician is expected to demonstrate professionalism, competency, excellent customer service, a presentable appearance, and appreciation for donors and the organization’s values and mission. The role registers donors, performs donor history and physical assessments, and screens allogeneic donors and, when applicable, autologous, directed, and therapeutic donors in accordance with departmental SOPs and regulatory standards. Candidates must be available mornings, afternoons, and evenings. The position involves varied hours, including some weekends, and requires the ability to adapt to schedule changes with less than 24 hours’ notice when necessary. The technician welcomes and assists donors and guests, assesses donor eligibility, supports the collection process, maintains the appearance of donor areas, communicates with donors, and performs operational support duties.

Requirements

High school diploma or GED.
Valid driver’s license with no major infractions and dependable transportation.
Ability to communicate effectively, tactfully, and courteously with patrons, donors, sponsors, and coworkers.
Ability to work with all levels of staff in a diverse work environment.
Ability to establish and maintain effective working relationships with staff, management, and peers.
Availability for mornings, afternoons, and evenings; ability to work varied hours, including some weekends.
Ability to adapt to schedule changes with less than 24 hours’ notice when necessary.
Ability to lift and/or pull or push up to 50 pounds.
Ability to sit, stand, or walk for extended periods and to bend and twist.

Nice To Haves

Customer service experience.

Responsibilities

Welcome donors and guests, identify donors by appointment when applicable, and engage donors respectfully throughout their experience.
Assess donor eligibility through computer verification, medical history, mini physicals, and testing results; provide educational materials.
Perform donor health histories and physical assessments according to current standard operating procedures.
Select appropriate blood collection materials and escort donors to the next phase of collection, ensuring an effective handoff to the collections team.
Maintain clean, organized, inviting donor areas during operating hours and visually inspect night-cleaning work, reporting non-conformances.
Communicate the organization’s donor-experience vision, values, and mission to patrons.
Engage donors during the donation process, maintain effective communication, and report observations that may negatively affect donor experience; contact management promptly if a donor appears dissatisfied.
Express appreciation and gratitude to donors and complete TBC Donation Experience Training.
Maintain effective working relationships with collection staff and management to support efficient donor flow.
Provide professional, courteous, and prompt service; perform reception and telephone duties as assigned.
Perform donor-collection support tasks when appropriately trained and released to perform them.
Stock the donor screening room.
Participate in TBC-sponsored blood drives and other special events.
Perform other duties as assigned or required.