Donor Care Technician (Greenville) - Mobiles

The Blood Connection • Greenville, NC

6d

About The Position

The Donor Care Technician enhances the donor experience by welcoming and registering donors, assessing donor health history and physical condition, and supporting the donation process. As the first impression of The Blood Connection, the technician is expected to demonstrate professionalism, competency, excellent customer service, and appreciation for donors and the organization’s mission and values. The role offers advancement opportunities that include paid on-the-job training to become a phlebotomist.

The technician must be available for varied hours, including weekends, and be able to adapt to schedule changes with less than 24 hours’ notice when necessary. Duties include assessing donor eligibility, maintaining clean and inviting donor areas, communicating with donors and guests, and coordinating with collection staff and management to support efficient donor flow. Other duties may be assigned as needed.

Requirements

• High school diploma or GED.
• Ability to communicate effectively, tactfully, and courteously with patrons, donors, sponsors, and coworkers.
• Ability to work with all levels of personnel in a diverse work environment.
• Ability to establish and maintain effective working relationships with staff, management, and peers.
• Valid driver’s license with no major infractions.
• Dependable transportation.
• Ability to work varied hours, including weekends.
• Ability to adapt to schedule changes with less than 24 hours’ notice when necessary.
• Ability to lift, pull, or push up to 50 pounds and to sit, stand, or walk for extended periods, as well as bend and twist.

Nice To Haves

• Customer service experience is preferred.

Responsibilities

• Welcome donors and guests, establish rapport, and create a welcoming atmosphere.
• Identify donors by appointment when applicable and engage them by name during their visit.
• Verify donor information using a computer and screen prospective donors through medical history, a mini physical, and testing results.
• Provide educational materials to donors.
• Perform donor health history and physical assessments according to current standard operating procedures.
• Select appropriate materials for blood collection and escort donors to the next phase of collection, ensuring a proper handoff.
• Maintain clean, organized, inviting storefront donor areas during operating hours.
• Visually inspect work performed by night cleaning staff and report non-conformances.
• Communicate The Blood Connection’s donor experience vision, organizational values, and operational mission.
• Engage donors, maintain effective communication throughout the donation process, and gauge the operational situation.
• Report observations that may harm the donor experience and promptly contact management when a donor appears dissatisfied.
• Express appreciation and gratitude to donors and complete TBC Donation Experience Training.
• Maintain effective working relationships with collection staff and management to support efficient donor flow.
• Provide professional, courteous, and prompt service.
• Perform reception and telephone duties as assigned.
• Perform donor collection support tasks when appropriately trained and released to perform them.
• Stock the donor screening room.
• Participate in TBC-sponsored blood drives and special events.
• Perform other duties as assigned or required.

Benefits

• 24 days of paid time off, which may be used, cashed out, or rolled over.
• Potential company bonuses.
• Tuition reimbursement.
• 401(k) retirement plan.
• Medical, vision, and dental insurance.
• Healthcare and dependent care flexible spending accounts.
• Short- and long-term disability coverage.
• Employee Assistance Program.
• Basic life insurance.
• Paid on-the-job training for advancement to phlebotomist.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED