Donor Care Technician

The Blood Connection • Augusta, GA

6d

About The Position

The Donor Care Technician enhances the donor experience at The Blood Connection by welcoming and registering donors and performing donor health histories and physical assessments. As the first impression of the organization, the technician is expected to demonstrate professionalism, competence, excellent customer service, and appreciation for donors and the organization’s mission and values. The role offers advancement opportunities, including paid on-the-job training to become a Phlebotomist.

The position requires working varied hours, including weekends. Although schedule changes with less than 24 hours’ notice are avoided when possible, the technician must be able to adapt to them. The role also includes reception and telephone duties, donor collection support, maintaining donor-facing areas, and participating in sponsored blood drives and special events.

Requirements

• High school diploma or GED.
• Ability to work varied hours, including weekends, and adapt to schedule changes with less than 24 hours’ notice when necessary.
• Valid driver’s license with no major infractions and dependable transportation.
• Ability to communicate effectively, tactfully, and courteously with patrons, donors, sponsors, and coworkers.
• Ability to work with all levels of staff in a diverse work environment.
• Ability to establish and maintain effective working relationships with staff, management, and peers.

Nice To Haves

• Customer service experience preferred.

Responsibilities

• Welcome donors and guests warmly and professionally, build rapport, and recognize donors by appointment or name when possible.
• Verify donor information using a computer and assess eligibility through medical history, a mini physical, and testing results.
• Provide donors with educational materials.
• Perform donor health histories and physical assessments according to current standard operating procedures.
• Select appropriate blood collection materials and escort donors to the next stage of collection, ensuring an effective handoff.
• Keep donor-facing facility areas organized, clean, inviting, and free of debris during operating hours.
• Visually inspect the work of night cleaning staff and report any non-conformances.
• Communicate The Blood Connection’s donor-experience vision, values, and operational mission to patrons.
• Engage donors during the donation process, maintain effective communication, and express appreciation and gratitude.
• Report observations that could negatively affect the donor experience and promptly contact management if a donor appears dissatisfied.
• Complete TBC Donation Experience Training.
• Maintain effective working relationships with collection staff and management to support efficient donor flow.
• Provide professional, courteous, and prompt service.
• Perform reception and telephone duties as assigned.
• Perform donor collection support tasks for which appropriately trained and released to perform.
• Stock the donor screening room.
• Participate in TBC-sponsored blood drives and other special events.
• Perform other duties as assigned or required.

Benefits

• 24 days of paid time off, which may be used, cashed out, or rolled over.
• Potential company bonuses.
• Tuition reimbursement.
• 401(k) retirement plan.
• Medical, vision, and dental insurance.
• Healthcare and dependent care flexible spending accounts.
• Short- and long-term disability coverage.
• Employee Assistance Program.
• Basic life insurance.
• Paid on-the-job training opportunity to advance to Phlebotomist.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED