Donor Care Technician

The Blood Connection•Asheville, NC

About The Position

The Donor Care Technician enhances the donor experience at The Blood Connection by welcoming and registering donors, conducting donor health history and physical assessments, and supporting an efficient donation process. The role may be based at the Asheville Center or on a mobile bus. It requires professionalism, excellent customer service, and genuine appreciation for donors and the organization’s values and mission. The position offers paid on-the-job training and advancement opportunities to become a Phlebotomist. The schedule may include varied hours and weekends and, although schedule changes with less than 24 hours’ notice are avoided when possible, the technician must be able to adapt to them.

Requirements

High school diploma or GED.
Ability to communicate effectively, tactfully, and courteously with patrons, donors, sponsors, and coworkers.
Ability to work with all levels of staff in a diverse work environment.
Ability to establish and maintain effective working relationships with staff, management, and peers.
Valid driver’s license with no major infractions and dependable transportation.
Ability to work varied hours, including weekends, and adapt to schedule changes with less than 24 hours’ notice when needed.
Ability to lift, push, or pull up to 50 pounds; sit, stand, or walk for extended periods; and bend and twist.

Nice To Haves

Customer service experience preferred.

Responsibilities

Welcome donors and guests, build rapport, identify donors by appointment when applicable, and engage donors by name.
Assess donor eligibility through computer verification, medical history screening, mini physicals, and testing results; provide educational materials.
Perform donor health history and physical assessments according to current standard operating procedures.
Select appropriate blood collection materials and escort donors to the next phase, ensuring an effective handoff to the collections team.
Maintain clean, organized, inviting donor areas during operating hours and visually inspect night-cleaning work, reporting non-conformances.
Communicate the organization’s donor-experience vision, values, and mission; engage donors, express appreciation, and report concerns that may negatively affect their experience to management.
Complete TBC Donation Experience Training.
Maintain effective working relationships with collection staff and management to support efficient donor flow.
Provide professional, courteous, and prompt service; perform reception and telephone duties as assigned.
Perform donor collection support tasks when appropriately trained and released to the task; stock the donor screening room.
Participate in TBC-sponsored blood drives and other special events.
Perform other duties as assigned or required.

Benefits

24 days of PTO, which may be used, cashed out, or rolled over.
Potential company bonuses.
Tuition reimbursement.
401(k) retirement plan.
Medical, vision, and dental insurance.
Healthcare and dependent care flexible spending accounts.
Short- and long-term disability insurance.
Employee Assistance Program (EAP).
Basic life insurance.
Paid on-the-job training and advancement opportunities to become a Phlebotomist.