Donor Care Technician

The Blood Connection • Florence, SC

6d

About The Position

At The Blood Connection, every role plays a part in saving lives and helping the community. The Donor Care Technician enhances the donor experience by welcoming and registering donors and performing donor health histories and physical assessments. As a first impression of the organization, this employee is expected to demonstrate professionalism, competency, excellent customer service, and appreciation for donors and The Blood Connection’s values and mission. The role offers advancement opportunities through paid on-the-job training to become a phlebotomist. The schedule may include varied hours and weekends and, when necessary, may change with less than 24 hours’ notice.

Requirements

• High school diploma or GED.
• Valid driver’s license with no major infractions and dependable transportation.
• Ability to communicate effectively, tactfully, and courteously with patrons, donors, sponsors, and coworkers.
• Ability to work with people at all levels in a diverse work environment.
• Ability to establish and maintain effective working relationships with staff, management, and peers.
• Ability to work varied hours, including weekends, and adapt to schedule changes with less than 24 hours’ notice when necessary.
• Ability to lift, push, or pull up to 50 pounds; sit, stand, or walk for extended periods; and bend and twist.

Nice To Haves

• Customer service experience.

Responsibilities

• Welcome donors and guests, build rapport, and make donors feel appreciated.
• Identify donors by appointment where applicable and engage them by name during their visit.
• Assess donor eligibility through computer verification, medical history, mini physical, and testing results.
• Provide donors with educational materials.
• Perform donor health histories and physical assessments according to current standard operating procedures.
• Select appropriate materials for blood collection and escort donors to the next phase, ensuring a proper handoff to the collections team.
• Maintain clean, organized, inviting donor areas during operating hours.
• Visually inspect the work of night cleaning staff and report non-conformances.
• Communicate the organization’s donor-experience vision, values, and mission to patrons.
• Engage donors, maintain effective communication throughout the donation process, and monitor their experience.
• Report observations that could negatively affect a donor’s experience and promptly contact management if a donor appears dissatisfied.
• Express appreciation and gratitude to donors and complete TBC Donation Experience Training.
• Maintain effective working relationships with collection staff and management to support efficient donor flow.
• Provide professional, courteous, and prompt service.
• Perform reception and telephone duties as assigned.
• Perform donor collection support tasks when appropriately trained and released to perform them.
• Stock the donor screening room.
• Participate in TBC-sponsored blood drives and other special events.
• Perform other duties as assigned or required.

Benefits

• 24 days of paid time off, which may be used, cashed out, or rolled over.
• Potential company bonuses.
• Tuition reimbursement.
• 401(k) retirement plan.
• Medical, vision, and dental insurance.
• Healthcare and dependent care flexible spending accounts.
• Short- and long-term disability coverage.
• Employee Assistance Program.
• Basic life insurance.
• Paid on-the-job training and advancement opportunity to become a phlebotomist.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED