Donor Care Technician

The Blood Connection • Taylors, SC

8d

About The Position

The Donor Care Technician enhances and maximizes The Blood Connection donor experience by welcoming and registering donors, performing donor health histories and physical assessments, and supporting donor collection operations. As a first impression of the organization, the technician is expected to demonstrate professionalism, competency, excellent customer service, and appreciation for donors and the organization’s values and mission. The role offers advancement opportunities through paid on-the-job training to become a Phlebotomist. The position requires excellent customer service and availability to work varied hours, including weekends. The employee must also be able to adapt to schedule changes with less than 24 hours’ notice, although such changes are avoided when possible.

Requirements

• High school diploma or GED.
• Valid driver’s license with no major infractions.
• Dependable transportation.
• Ability to communicate effectively, tactfully, and courteously with patrons, donors, sponsors, and coworkers.
• Ability to work with all levels of staff in a diverse work environment.
• Ability to establish and maintain effective working relationships with staff, management, and peers.
• Ability to work varied hours, including weekends, and adapt to schedule changes with less than 24 hours’ notice.

Nice To Haves

• Customer service experience.

Responsibilities

• Welcome donors and guests warmly and help establish rapport.
• Identify donors by appointment when applicable and engage with them by name.
• Verify donor eligibility using computer systems.
• Screen prospective donors through medical history, mini physicals, and testing results.
• Provide educational material to donors.
• Perform donor health histories and physical assessments according to current standard operating procedures.
• Select appropriate materials for blood collection.
• Escort donors to the next phase of collection and ensure an effective handoff to a collections team member.
• Maintain clean, organized, inviting storefront donor areas during operational hours.
• Visually inspect the work of night cleaning staff and report any non-conformances.
• Communicate The Blood Connection’s vision, values, and operational mission to patrons.
• Engage donors in conversation, help them feel valued, and maintain effective communication throughout the donation process.
• Report observations that may harm the donor experience and promptly contact management if a donor appears dissatisfied.
• Express appreciation and gratitude to donors.
• Complete TBC Donation Experience Training.
• Maintain effective working relationships with collection staff and management to support efficient donor flow.
• Provide professional, courteous, and prompt service.
• Perform reception and telephone duties as assigned.
• Perform donor collection support tasks as indicated by appropriate training and release-to-task.
• Stock the donor screening room.
• Participate in TBC-sponsored blood drives and other special events.
• Perform other duties as assigned or required.

Benefits

• 24 days of paid time off, which may be used, cashed out, or rolled over.
• Potential company bonuses.
• Tuition reimbursement.
• 401(k) retirement plan.
• Medical, vision, and dental insurance.
• Healthcare and dependent care flexible spending accounts.
• Short- and long-term disability coverage.
• Employee Assistance Program.
• Basic life insurance.
• Paid on-the-job training and advancement opportunity to become a Phlebotomist.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED