Donor Care Technician

The Blood Connection•North Myrtle Beach, SC

About The Position

The Donor Care Technician enhances the donor experience at The Blood Connection by welcoming and registering donors, conducting donor health histories and physical assessments, and supporting donor collection operations. As an initial point of contact, the technician is expected to demonstrate professionalism, competency, excellent customer service, and appreciation for donors and the organization’s mission. The role offers advancement opportunities, including paid on-the-job training to become a Phlebotomist. The position requires varied work hours, including weekends, and the ability to adapt to schedule changes with less than 24 hours’ notice when necessary.

Requirements

High school diploma or GED.
Valid driver’s license with no major infractions and dependable transportation.
Ability to communicate effectively, tactfully, and courteously with patrons, donors, sponsors, and coworkers.
Ability to work with all levels of personnel in a diverse work environment.
Ability to establish and maintain effective working relationships with staff, management, and peers.
Ability to work varied hours, including weekends, and adapt to schedule changes with less than 24 hours’ notice when necessary.
Ability to lift, pull, or push up to 50 pounds; sit, stand, or walk for extended periods; and bend and twist.

Nice To Haves

Customer service experience preferred.

Responsibilities

Welcome donors and guests, build rapport, and recognize donors by name when possible.
Verify donor information by computer and screen prospective donors through medical history, mini physicals, and testing results.
Provide educational material to donors.
Perform donor health histories and physical assessments according to current standard operating procedures.
Select appropriate blood collection materials and escort donors to the next phase of collection, ensuring an effective handoff to the collections team.
Maintain clean, organized, and inviting storefront donor areas during operational hours.
Visually inspect night cleaning work and report non-conformances.
Communicate the organization’s donor experience vision, values, and mission to patrons.
Engage donors, maintain communication throughout the donation process, express appreciation, and report observations that may negatively affect the donor experience to management.
Contact management promptly if a donor appears disgruntled or unsatisfied.
Complete TBC Donation Experience Training.
Maintain effective working relationships with collection staff and management to support efficient donor flow.
Provide professional, courteous, and prompt service.
Perform reception and telephone duties as assigned.
Perform donor collection support tasks as authorized by training and release-to-task.
Stock the donor screening room.
Participate in TBC-sponsored blood drives and other special events.
Perform other duties as assigned or required.

Benefits

24 days of paid time off, with options to use, cash out, or roll over unused time.
Potential company bonuses.
Tuition reimbursement.
401(k) retirement plan.
Medical, vision, and dental insurance.
Healthcare and dependent care flexible spending accounts.
Short- and long-term disability.
Employee Assistance Program.
Basic life insurance.
Paid on-the-job training and advancement opportunities to become a Phlebotomist.