Donor Care Technician - Mobiles

The Blood Connection•Pooler, GA

About The Position

The Donor Care Technician enhances the donor experience at The Blood Connection by welcoming and registering donors, conducting donor health histories and physical assessments, and supporting donor collection operations. As a first point of contact, the technician is expected to demonstrate professionalism, competency, excellent customer service, and appreciation for donors and the organization’s values and mission. The role offers advancement opportunities, including paid on-the-job training to become a Phlebotomist. The schedule may include varied hours and weekends and may change with less than 24 hours’ notice when necessary.

Requirements

High school diploma or GED.
Valid driver’s license with no major infractions and dependable transportation.
Ability to communicate effectively, tactfully, and courteously with patrons, donors, sponsors, and co-workers.
Ability to work with all levels of staff in a diverse work environment.
Ability to establish and maintain effective working relationships with staff, management, and peers.
Ability to work varied hours, including weekends, and adapt to schedule changes with less than 24 hours’ notice when necessary.
Ability to lift, pull, or push up to 50 pounds; sit, stand, or walk for extended periods; and bend and twist.

Nice To Haves

Customer service experience preferred.

Responsibilities

Welcome donors and guests, establish rapport, and identify donors by appointment and name when applicable.
Verify donor information in the computer system and assess eligibility through medical history, a mini physical, and testing results.
Provide donors with educational materials.
Conduct donor health histories and physical assessments according to current standard operating procedures.
Select appropriate materials for blood collection and escort donors to the next phase, ensuring an effective handoff to the collections team.
Keep storefront donor areas organized, clean, inviting, and free of debris during operating hours.
Visually inspect the work of night cleaning staff and report non-conformances.
Communicate the organization’s donor experience vision, values, and operational mission; engage with donors and express appreciation.
Monitor donor experience through active engagement, report concerns to management, and promptly contact management if a donor appears disgruntled or unsatisfied.
Complete TBC Donation Experience Training.
Maintain effective working relationships with collection staff and management to support efficient donor flow.
Provide professional, courteous, and prompt service; perform reception and telephone duties as assigned.
Perform donor collection support tasks after appropriate training and release-to-task, and stock the donor screening room.
Participate in TBC-sponsored blood drives and other special events.
Perform other duties as assigned or required.

Benefits

24 days of paid time off, with options to use, cash out, or roll over unused time.
Potential company bonuses.
Tuition reimbursement.
401(k) retirement plan.
Medical, vision, and dental insurance.
Healthcare and dependent care flexible spending accounts.
Short- and long-term disability.
Employee Assistance Program.
Basic life insurance.
Paid on-the-job training and advancement opportunity to become a Phlebotomist.