Donor Services Technician - Mobiles (Roanoke)

The Blood Connection•Salem, VA

About The Position

The Donor Services Technician enhances and maximizes the donor experience while supporting donor centers and mobile operations. As a first impression of The Blood Connection, this role is expected to demonstrate professionalism, competency, excellent customer service, and appreciation for donors and the organization’s mission. The technician registers donors, completes donor histories and physical assessments, and screens allogeneic donors and, when applicable, autologous, directed, and therapeutic donors in accordance with departmental SOPs and regulatory standards. The role requires varied hours, including some weekends, and the ability to adapt to schedule changes with less than 24 hours’ notice when necessary. Responsibilities also include donor reception and telephone duties, donor collection support tasks after appropriate training and release-to-task, and participation in sponsored blood drives and special events.

Requirements

High school diploma or GED.
Valid driver’s license with no major infractions and dependable transportation.
Ability to communicate effectively, tactfully, and courteously with patrons, donors, sponsors, and coworkers.
Ability to work with people at all levels in a diverse work environment.
Ability to establish and maintain effective working relationships with staff, management, and peers.
Ability to work varied hours, including some weekends, and adapt to schedule changes with less than 24 hours’ notice when necessary.
Ability to lift and/or pull or push up to 50 pounds.
Ability to sit, stand, or walk for extended periods, and to bend and twist.

Nice To Haves

Customer service experience.

Responsibilities

Welcome donors and guests professionally and help create a welcoming, appreciative environment.
Identify donors by appointment when applicable and engage with them by name during their donor experience.
Assess donor eligibility through computer verification, medical history, mini physical, and testing results.
Provide educational materials to prospective donors.
Perform donor health histories and physical assessments according to current standard operating procedures.
Select appropriate materials for blood collection and escort donors to the next phase, ensuring an effective handoff to the collections team.
Maintain clean, organized, inviting donor areas during operational hours and visually inspect night-cleaning work, reporting non-conformances.
Communicate the organization’s vision, values, and mission to donors and guests; engage donors and express appreciation.
Monitor the donor experience, report observations that may negatively affect it, and promptly contact management about dissatisfied donors.
Complete TBC Donation Experience Training.
Maintain effective working relationships with collection staff and management to support efficient donor flow.
Provide professional, courteous, and prompt service.
Perform reception and telephone duties as assigned.
Perform donor collection support tasks after appropriate training and release-to-task.
Stock the donor screening room.
Participate in TBC-sponsored blood drives and other special events.
Perform other duties as assigned or required.