Donor Care Technician - Mobiles

The Blood Connection•Durham, NC

About The Position

The Donor Care Technician enhances the donor experience by welcoming and registering donors, assessing donor health history and physical condition, and helping guide donors through the collection process. As an initial point of contact, this role represents The Blood Connection with professionalism, strong customer service, and appreciation for donors and the organization’s values and mission. The position offers paid on-the-job training and advancement opportunities to become a Phlebotomist. The role requires varied working hours, including weekends, and the ability to adapt to schedule changes with less than 24 hours’ notice when necessary. Duties also include supporting efficient donor flow, maintaining welcoming donor areas, performing reception tasks, and participating in organization-sponsored blood drives and special events.

Requirements

High school diploma or GED.
Valid driver’s license with no major infractions and dependable transportation.
Ability to communicate effectively, tactfully, and courteously with patrons, donors, sponsors, and coworkers.
Ability to work with all levels of staff in a diverse work environment.
Ability to establish and maintain effective working relationships with staff, management, and peers.
Ability to work varied hours, including weekends, and adapt to schedule changes with less than 24 hours’ notice when necessary.
Ability to lift, pull, or push up to 50 pounds and sit, stand, or walk for extended periods, as well as bend and twist.

Nice To Haves

Customer service experience.

Responsibilities

Welcome donors and guests, establish rapport, and recognize donors by name when possible.
Verify donor information and assess eligibility through medical history, a mini physical, and testing results.
Provide donors with educational materials.
Perform donor health history and physical assessments according to current standard operating procedures.
Select appropriate materials for blood collection and escort donors to the next collection phase, ensuring an effective handoff.
Maintain clean, organized, inviting donor areas and visually inspect night-cleaning work, reporting non-conformances.
Communicate The Blood Connection’s donor experience vision, organizational values, and operational mission.
Engage donors throughout the donation process, express appreciation, and promptly report concerns about donor experience to management.
Complete TBC Donation Experience Training.
Maintain effective working relationships with collection staff and management to support efficient donor flow.
Provide professional, courteous, and prompt service.
Perform reception and telephone duties as assigned.
Perform donor collection support tasks after appropriate training and release-to-task.
Stock the donor screening room.
Participate in TBC-sponsored blood drives and other special events.
Perform other duties as assigned or required.

Benefits

24 days of paid time off, which may be used, cashed out, or rolled over.
Potential company bonuses.
Tuition reimbursement.
401(k) retirement plan.
Medical, vision, and dental insurance.
Healthcare and dependent care flexible spending accounts.
Short- and long-term disability coverage.
Employee Assistance Program.
Basic life insurance.
Paid on-the-job training and advancement opportunities to become a Phlebotomist.