Donor Services Technician (Decatur)

The Blood Connection•Decatur, GA

About The Position

At The Blood Connection, every role plays a part in saving lives. Donor Services Technicians help enhance and maximize the donor experience and serve as a first impression of the organization. They register donors, complete donor history and physical assessments, and follow departmental SOPs and regulatory standards. The role supports donor centers and mobile operations and requires professionalism, strong customer service, and appreciation for donors and the organization’s mission. The schedule may include varied hours and some weekends, and may change with less than 24 hours’ notice.

Requirements

High school diploma or GED.
Valid driver’s license with no major infractions and dependable transportation.
Ability to communicate effectively, tactfully, and courteously with patrons, donors, sponsors, and coworkers.
Ability to work with all levels of staff in a diverse work environment.
Ability to establish and maintain effective working relationships with staff, management, and peers.
Ability to work varied hours, including some weekends, and adapt to schedule changes with less than 24 hours’ notice.
Ability to lift, pull, or push up to 50 pounds; sit, stand, or walk for extended periods; and bend and twist.

Nice To Haves

Customer service experience.

Responsibilities

Welcome donors and guests warmly, establish rapport, and identify donors by appointment or name when applicable.
Assess donor eligibility through computer verification, medical history, mini physicals, and testing results.
Provide educational materials to prospective donors.
Perform donor health histories and physical assessments according to current standard operating procedures.
Select appropriate blood collection materials and escort donors to the next phase of collection, ensuring an effective handoff.
Maintain clean, organized, and inviting donor areas during operating hours.
Visually inspect night-cleaning work and report non-conformances.
Communicate the organization’s vision, values, and mission; engage donors and help them feel appreciated.
Monitor donor experience and operational circumstances, report observations that could negatively affect the donor experience, and promptly contact management about dissatisfied donors.
Express appreciation and gratitude to donors and complete TBC Donation Experience Training.
Maintain effective working relationships with collection staff and management to support efficient donor flow.
Provide professional, courteous, and prompt service.
Perform reception and telephone duties as assigned.
Perform donor collection support tasks when appropriately trained and released to the task.
Stock the donor screening room.
Participate in TBC-sponsored blood drives and special events.
Perform other duties as assigned or required.