Donor Services Technician (Anderson/Seneca)

The Blood Connection•Belton, SC

13d

About The Position

The Donor Services Technician enhances and maximizes the donor experience while representing The Blood Connection with professionalism, competency, exemplary customer service, and appreciation for donors and the organization’s mission. The role registers donors, performs donor history and physical assessments, and screens allogeneic donors, as well as autologous, directed, and therapeutic donors when applicable, in accordance with departmental standard operating procedures and regulatory standards. The position supports donor centers and mobile operations and requires a presentable appearance and the ability to work varied hours, including some weekends. Schedules may change with less than 24 hours’ notice when necessary. The technician welcomes and assists donors and guests, determines donor eligibility, supports the collection process, and helps maintain clean and inviting donor areas. The role also communicates the organization’s values and mission, monitors the donor experience, coordinates with collection staff and management, and performs reception, telephone, and other assigned operational duties.

Requirements

High school diploma or GED.
Valid driver’s license with no major infractions and dependable transportation.
Ability to communicate effectively, tactfully, and courteously with patrons, donors, sponsors, and coworkers.
Ability to work with all levels of personnel in a diverse work environment.
Ability to establish and maintain effective working relationships with staff, management, and peers.
Ability to work varied hours, including some weekends, and adapt to schedule changes with less than 24 hours’ notice.
Ability to lift and/or pull or push up to 50 pounds.
Ability to sit, stand, or walk for extended periods, and to bend and twist.

Nice To Haves

Customer service experience preferred.

Responsibilities

Welcome donors and guests, build rapport, and make donors feel appreciated throughout their visit.
Identify donors by appointment when applicable and engage them by name during their experience.
Assess donor eligibility through computer verification, medical history, mini physical, and testing results; provide educational materials.
Perform donor health histories and physical assessments according to current standard operating procedures.
Select appropriate blood collection materials and escort donors to the next phase of collection, ensuring an effective handoff.
Maintain clean, organized, inviting donor areas during operational hours and visually inspect night-cleaning work, reporting non-conformances.
Communicate The Blood Connection’s donor-experience vision, organizational values, and operational mission.
Engage donors, maintain communication throughout the donation process, and report observations that may negatively affect the donor experience; promptly contact management about dissatisfied donors.
Express appreciation and gratitude to donors and complete TBC Donation Experience Training.
Maintain effective working relationships with collection staff and management to support efficient donor flow.
Provide professional, courteous, and prompt service; perform reception and telephone duties as assigned.
Perform donor collection support tasks when appropriately trained and released to perform them.
Stock the donor screening room.
Participate in TBC-sponsored blood drives and other special events.
Perform other duties as assigned or required.