Manager of Donor Resources (Norfolk)

The Blood Connection•Suffolk, VA

About The Position

The Donor Resources Manager manages the Donor Resources Department for an assigned division, aligning production opportunities with need to achieve organizational goals and efficiencies. The role works with Account Managers and Donor Resources Recruiters to oversee blood-drive rebooking, planning, and logistics in line with inventory and usage projections. It involves exercising discretion and judgment, evaluating staff metrics, and managing performance appropriately. The Manager represents The Blood Connection as a role model for its values, ethics, and culture, and must be able to handle difficult situations and help diverse stakeholder groups reach agreement.

Requirements

Bachelor’s degree, or three or more years of blood-banking experience, or three or more years of proven outside-sales experience in a service-related industry.
Outside sales, marketing, or customer-service experience.
Valid driver’s license with no major infractions and dependable transportation.
Ability to communicate effectively, tactfully, and courteously with patrons, donors, sponsors, and coworkers.
Ability to organize and prioritize workload and meet deadlines.
Excellent analytical, organizational, interpersonal, verbal, and written communication skills.
Strong computer skills, including intermediate proficiency with Microsoft Word, Excel, and PowerPoint.
Ability to work with all levels in a diverse work environment.
Ability to establish and maintain effective working relationships with staff, management, and peers.

Responsibilities

Stay aware of current events and trends in the blood industry.
Direct Account Managers and Recruiters in the division in performing their duties.
Work with the Donor Resources Business Development Manager to complete the blood-drive calendar by the weekly deadline.
Work with the Donor Resources Business Development Manager to assign calendar openings to Account Managers and follow up to ensure the schedule is full.
Motivate and develop subordinates, and foster leadership development throughout the organization.
Analyze Excel reports and interpret data.
Review scheduled blood drives in advance to evaluate and maintain efficiency and accurate goals.
Work with all departments to achieve efficiency, accuracy, and monthly goals.
Track monthly goals and set expectations for Account Managers.
Monitor Account Managers and Recruiters against goal-making metrics and assign their schedules.
Schedule, interview, and select candidates for department positions with assistance from the Director of Donor Resources.
Coordinate with Donor Services to communicate and update changes promptly.
Adjust blood drives when needs dictate.
Develop working knowledge of the HemaTerra Technologies product suite.
Promote HemaConnect donor recruitment software through public relations activities, onsite coordinator training, presentations, and hands-on relationships.
Implement strategies to help staff retain and manage sponsor organizations.
Develop creative recruitment and operational strategies and question traditional assumptions and practices.
Perform onsite visits to blood drives.
Call or visit blood-drive coordinators to assess Account Managers' performance.
Conduct quality checks to ensure essential information in HemaCollect is correct and timely.
Assist Account Managers with rebooking and retaining blood drives on the calendar.
Assist with customer-service follow-up with blood-drive coordinators.
Perform other duties as assigned or required.