Donor Services Technician (Norfolk)

The Blood Connection•Suffolk, VA

15h

About The Position

The Donor Services Technician enhances the donor experience and serves as a first impression of The Blood Connection. The role requires professionalism, competency, strong customer service, and appreciation for donors and the organization’s values and mission. The technician registers donors, conducts donor history interviews, and completes physical assessments for allogeneic donors and, when applicable, autologous, directed, and therapeutic donors in accordance with departmental SOPs and regulatory standards. This position supports donor centers and mobile operations. The technician welcomes donors and guests, assesses donor eligibility through computer verification, medical history, mini physicals, and testing results, and provides educational materials. The role also supports the collection process, maintains clean and inviting donor areas, communicates the organization’s mission and values, and works with collection staff and management to maintain an efficient donor flow. Varied hours, some weekend work, and adapting to schedule changes with less than 24 hours’ notice may be required.

Requirements

High school diploma or GED.
Valid driver’s license with no major infractions and dependable transportation.
Ability to communicate effectively, tactfully, and courteously with patrons, donors, sponsors, and coworkers.
Ability to work with all levels of staff in a diverse work environment.
Ability to establish and maintain effective working relationships with staff, management, and peers.
Ability to work varied hours, including some weekends, and adapt to schedule changes with less than 24 hours’ notice.
Ability to lift, pull, or push up to 50 pounds.
Ability to sit, stand, or walk for extended periods and bend and twist.

Nice To Haves

Customer service experience.

Responsibilities

Welcome donors and guests warmly and professionally, build rapport, and engage donors by name when possible.
Assess donor eligibility through computer verification, medical history, mini physicals, and testing results.
Provide educational materials to prospective donors.
Conduct donor health histories and physical assessments according to current standard operating procedures.
Select appropriate materials for blood collection and escort donors to the next phase, ensuring an effective handoff to the collection team.
Maintain clean, organized, inviting donor areas during operational hours.
Visually inspect night-cleaning work and report non-conformances.
Communicate The Blood Connection’s vision, values, and operational mission to donors and guests.
Engage donors throughout the donation process, monitor their experience, and report concerns or dissatisfaction to management.
Express appreciation and gratitude to donors and complete TBC Donation Experience Training.
Maintain effective working relationships with collection staff and management to support efficient donor flow.
Provide professional, courteous, and prompt service.
Perform reception and telephone duties as assigned.
Perform donor collection support tasks when appropriately trained and released to perform them.
Stock the donor screening room.
Participate in TBC-sponsored blood drives and other special events.
Perform other duties as assigned or required.