Supervisor Mobility Transportation Specialist

Veterans Health Administration • West Haven, CT

9d • Onsite

About The Position

The incumbent serves as a Supervisory Transportation Specialist - Mobility Manager for the VA Connecticut Healthcare System in West Haven, Connecticut, reporting to the Medical Administration Officer. The position manages Veterans Transportation System (VTS) and Beneficiary Travel (BT) Program activities, including patient transportation, Special Mode Travel, mileage reimbursement claims, transportation contracts, 911 ambulance claims, inter-facility transfers, and common-carrier transportation.

The role oversees VTS and BT processes to ensure compliance with regulatory guidance and effective program delivery. It manages safe and reliable transportation for Veterans who need assistance traveling to VA facilities and authorized non-VA appointments, and coordinates eligible enrollees' travel through mileage reimbursement and contracted transportation modes. The position plans, develops, evaluates, markets, and directs transportation-related administrative activities serving Veterans, active-duty service members, caregivers, and others in metropolitan, rural, and remote areas, particularly people who are disabled, frail, elderly, or receiving life-dependent treatments.

The incumbent serves as Contracting Officer Representative for transportation contracts, works with state Veterans and transportation agencies and local providers to expand transportation networks, analyzes program efficiency and budgets, identifies operational resources, and advises Medical Center management. The role also coordinates recurring and nonrecurring performance reports and briefings, ensures compliance with performance measures and standards, and carries out the full range of supervisory responsibilities for staff. Transportation staff must maintain licenses, certifications, and position-appropriate training.

The work is primarily sedentary, with some slight physical effort and periodic travel. It is typically performed in an adequately lighted, climate-controlled VA Medical Center office. The position is full-time, 40 hours per week, Monday through Friday, 8:00 a.m. to 4:30 p.m. Telework may be authorized; the position is not virtual.

Requirements

• U.S. citizenship.
• A valid driver's license.
• For current or former Federal employees where applicable, meet the GS-11 time-in-grade requirement: 52 weeks at GS-09.
• At least one year of specialized experience equivalent to GS-09 involving transportation functions, such as managing a transportation program in a medical facility; managing patient transport, ambulance claims, and common-carrier transportation; directing transportation-system administrative activities; analyzing program operations; and providing employee leadership or supervision.
• Alternatively, a Ph.D. or equivalent doctoral degree, three full years of progressively higher-level graduate education leading to such a degree, or a related LL.M.; transcripts are required when qualifying through education.
• Alternatively, a qualifying combination of specialized experience and graduate education beyond the second year, totaling at least one year; transcripts are required when qualifying through education.
• Document relevant experience on the resume, including job title, duties, start and end month/year, and hours worked per week.
• Meet applicable background/security investigation, onboarding, identification, and seasonal influenza vaccination requirements.
• Serve a one-year supervisory/managerial probationary period; the announcement also describes a one-year probationary or two-year trial period as a condition of employment.
• Demonstrate competencies in Conflict Management, Influencing/Negotiating, Manages Resources, Partnering, and Planning and Evaluating.

Responsibilities

• Manage the facility's Veterans Transportation Program, providing safe and reliable transportation to Veterans who need assistance traveling to VA facilities and authorized non-VA appointments.
• Coordinate travel for eligible enrollees through mileage reimbursement and contracted travel modes.
• Plan, develop, evaluate, market, and direct administrative activities for transportation programs serving Veterans, active-duty service members, caregivers, and others, including people in metropolitan, rural, and remote areas.
• Ensure VTS and BT processes comply with regulatory guidance and support program effectiveness.
• Serve as Contracting Officer Representative for common-carrier, special-mode, ambulance, and air-ambulance transportation contracts.
• Work with state Veterans and transportation agencies and local transportation providers to expand transportation networks and improve access to care.
• Conduct complex and special studies of efficiency and productivity and recommend changes to work methods and procedures.
• Identify staffing, funding, equipment, and facility resources needed to support program operations.
• Manage the transportation budget, analyze organizational budgets, and advise Medical Center management on budget and transportation program matters.
• Coordinate recurring monthly, quarterly, and annual performance-improvement reports, management briefings, summaries, and nonrecurring reports.
• Ensure compliance with performance measures and standards established by accrediting, regulatory, and higher agency authorities.
• Establish staff guidelines and performance expectations; observe and evaluate employee performance; advise, counsel, and instruct employees; resolve minor complaints and grievances; review leave requests; and adjust work procedures based on workload.
• Ensure transportation staff obtain and maintain appropriate licenses, certifications, and training.
• Perform other related duties as assigned.

Benefits

• Federal employee benefits package; specific benefits depend on position eligibility.
• Potential credit toward annual leave accrual for prior work or military service, subject to request and approval before appointment.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Ph.D. or professional degree