Supervisor, Market Retail Agencies Account Management

Comcast • Wayne, NY

1d

About The Position

Comcast Advertising helps brands connect with audiences across screens through multiscreen TV advertising, advanced data, technology, and premium video content. Its media sales division serves local, regional, and national brands, while FreeWheel provides ad technology for buying and selling premium video advertising.

The Supervisor, Account Management leads a team of Account Managers supporting revenue growth, long-term client relationships, and client success across linear and digital advertising solutions. In a player-coach role, the supervisor manages selected client accounts and provides day-to-day leadership, coaching, and development. The role guides Account Managers in supporting clients from pre-sale planning through post-campaign analysis, sets team expectations and priorities, balances workloads, and helps resolve escalated client and operational issues.

The supervisor partners across sales, Campaign Management, Media Planning, and other functions to deliver consistent service, improve processes, and maintain operational accountability in support of client retention and account growth. The role also oversees team performance, forecasting, pipeline management, sales reporting, and compliance with operational standards.

Requirements

• 2–5 years of relevant work experience.
• Bachelor's degree is preferred; Comcast may also consider a combination of coursework and experience or extensive related professional experience.
• Account management skills.
• Collaboration skills.
• Leadership skills.
• Problem-solving skills.
• Team performance management skills.
• Ability to work nights and weekends and variable schedules as necessary.

Nice To Haves

• Bachelor's degree.

Responsibilities

• Lead, coach, and develop Account Managers, providing clear expectations and ongoing feedback.
• Directly manage selected client accounts and model effective account management, client service, and sales partnership.
• Manage team priorities, account assignments, workloads, and coverage to balance capacity and provide timely client service.
• Partner with sales leadership to align Account Manager support with client retention, upselling, cross-platform expansion, and long-term growth.
• Guide Account Managers in translating client objectives and KPIs into linear and digital media recommendations, proposals, and RFP responses with Sales Development and Media Planning.
• Ensure collaboration with Campaign Management and Media Planning to assess campaign performance, identify retention and growth opportunities, and deliver timely, accurate reporting.
• Serve as the escalation point for complex client and campaign issues, coordinating partners to clarify ownership, remove barriers, and resolve concerns.
• Ensure Salesforce records, approvals, contracts, campaign documentation, insertion-order and campaign handoffs, and operational standards are accurate and timely.
• Address recurring service challenges through process improvements that strengthen efficiency, client experience, and business outcomes.
• Manage team performance through regular check-ins and reviews, and take timely action to address gaps and reinforce accountability.
• Oversee team contributions to financial forecasting, pipeline management, and sales reporting, ensuring accurate inputs and timely follow-through.
• Set and communicate team goals and priorities; develop, train, and supervise staff.
• Exercise independent judgment and discretion in matters of significance.
• Maintain regular, consistent, and punctual attendance and work nights, weekends, or variable schedules as necessary.
• Perform other duties and responsibilities as assigned.
• Follow Comcast's Operating Principles, prioritize the customer experience, learn and advocate for its technology and products, collaborate as a team, participate in the Net Promoter System, drive results and growth, support inclusion, and act responsibly toward colleagues, customers, investors, and communities.

Benefits

• Eligible employees receive a range of benefits with options and guidance intended to support physical, financial, and emotional well-being.
• Most non-sales positions are eligible for a bonus; most sales positions are eligible for commission under an applicable plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager