Supervisor, Market Retail Agencies Account Management

Comcast • Englewood, CO

1d

About The Position

The Supervisor, Account Management leads a team of Account Managers responsible for supporting revenue growth, long-term client relationships, and client success across linear and digital advertising solutions. In this player-coach role, the supervisor manages a select set of client accounts while providing day-to-day leadership, coaching, and development to help Account Managers serve as strategic partners to sales throughout pre-sale planning and post-campaign analysis. The supervisor sets expectations, manages priorities and workloads, and guides the resolution of escalated client and operational issues. Through cross-functional partnerships, the role supports consistent service delivery, process improvement, operational accountability, client retention, and account growth.

Comcast Advertising helps brands connect with audiences across screens through data, technology, and premium video content. Its media sales division supports local, regional, and national multiscreen TV advertising, while FreeWheel provides ad technology for buying and selling premium video advertising across screens, data types, and sales channels.

Requirements

• Bachelor's degree, although applicants with a combination of coursework and experience or extensive related professional experience may also be considered.
• 2–5 years of relevant work experience.
• Skills in account management, collaboration, leadership, problem solving, and team performance management.
• Ability to work nights and weekends on variable schedules as necessary.

Nice To Haves

• A bachelor's degree is preferred.

Responsibilities

• Lead, coach, and develop Account Managers through clear expectations, ongoing feedback, and example-setting.
• Directly manage a select set of client accounts, modeling effective account management, client service, and partnership with sales.
• Manage team priorities, account assignments, workloads, and coverage to balance capacity and support timely client service.
• Partner with sales leadership to align account management support with client retention, upselling, cross-platform expansion, and long-term growth.
• Guide Account Managers in translating client objectives and KPIs into linear and digital media recommendations, proposals, and RFP responses with Sales Development and Media Planning.
• Ensure collaboration with Campaign Management and Media Planning to assess campaign performance, identify retention and growth opportunities, and deliver timely, accurate reporting.
• Act as the escalation point for complex client and campaign issues, coordinating cross-functional partners to clarify ownership, remove barriers, and resolve concerns.
• Ensure accurate Salesforce records, approvals, contracts, and campaign documentation, as well as timely insertion-order and campaign handoffs to Campaign Management and adherence to operational standards.
• Address recurring service challenges through process improvements that strengthen efficiency, client experience, and business outcomes.
• Manage team performance through regular check-ins and reviews, addressing performance gaps and reinforcing accountability.
• Oversee team contributions to financial forecasting, pipeline management, and sales reporting, ensuring accurate inputs and timely follow-through.
• Set and communicate team goals and priorities; develop, train, and supervise staff.
• Exercise independent judgment and discretion in significant matters.
• Maintain regular, consistent, and punctual attendance; work nights and weekends on variable schedules as necessary.
• Perform other duties and responsibilities as assigned.
• Follow Comcast's Operating Principles, prioritize the customer experience, learn and advocate for the company's technology and products, collaborate as a team, participate in the Net Promoter System, drive results and growth, support inclusion, and act responsibly toward colleagues, customers, investors, and communities.

Benefits

• Comcast offers benefits to eligible employees, with options and support intended to address physical, financial, and emotional well-being. Details are available in the company's compensation and benefits summary.
• Most non-sales positions are eligible for a bonus; most sales positions are eligible for commission under the applicable plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager