Supervisor, Market Retail Agencies Account Management

Comcast Resume • Englewood, CO

2d • $95,650 - $143,474

About The Position

Comcast Advertising is seeking a Supervisor, Account Management to lead a team of Account Managers supporting revenue growth, long-term client relationships, and client success across linear and digital advertising solutions. In this player-coach role, the supervisor manages selected client accounts directly while providing day-to-day leadership, coaching, and development to the team. The role helps Account Managers serve as strategic partners to Sales, supporting clients from pre-sale planning through post-campaign analysis.

The supervisor sets expectations, manages priorities and workloads, guides the resolution of escalated client and operational issues, and partners across functions to drive consistent service delivery, process improvements, and operational accountability. This position also oversees team contributions to forecasting, pipeline management, and sales reporting, and manages team performance through regular check-ins and reviews.

Requirements

• 2–5 years of relevant work experience.
• Bachelor's degree preferred; Comcast may also consider a combination of coursework and experience or extensive related professional experience.
• Skills in account management, collaboration, leadership, problem solving, and team performance management.
• Ability to work nights and weekends on variable schedules as necessary.

Nice To Haves

• Bachelor's degree.

Responsibilities

• Lead, coach, and develop Account Managers through clear expectations, ongoing feedback, and example-setting.
• Manage selected client accounts directly, modeling effective account management, client service, and partnership with Sales.
• Manage team priorities, account assignments, workloads, and coverage to balance capacity and provide timely client service.
• Partner with Sales leadership to align Account Manager support with client retention, upsell, cross-platform expansion, and long-term growth.
• Guide Account Managers in translating client objectives and KPIs into linear and digital media recommendations, proposals, and RFP responses with Sales Development and Media Planning.
• Ensure Account Managers collaborate with Campaign Management and Media Planning to assess campaign performance, identify retention and growth opportunities, and deliver timely, accurate reporting.
• Act as the escalation point for complex client and campaign issues, coordinating cross-functional partners to establish ownership, remove barriers, and resolve concerns.
• Ensure accurate Salesforce records, approvals, contracts, and campaign documentation; timely insertion-order and campaign handoffs; and compliance with operational standards.
• Address recurring service challenges through process improvements that strengthen efficiency, client experience, and business outcomes.
• Manage team performance through regular check-ins, performance reviews, and timely action to address gaps and reinforce accountability.
• Oversee team contributions to financial forecasting, pipeline management, and sales reporting, ensuring accurate inputs and timely follow-through.
• Set and communicate team goals and priorities.
• Develop, train, and supervise staff.
• Exercise independent judgment and discretion in matters of significance.
• Maintain regular, consistent, and punctual attendance and work nights and weekends on variable schedules as necessary.
• Perform other duties and responsibilities as assigned.
• Follow Comcast's Operating Principles, put customers first, advocate for its technology and services, work collaboratively, participate in the Net Promoter System, drive results and growth, support inclusion, and act responsibly toward colleagues, customers, investors, and communities.

Benefits

• Comcast benefits for eligible employees; details are available in the compensation and benefits summary on the company's careers site.
• Most non-sales positions are eligible for a bonus.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager