Supervisor, Market Retail Agencies Account Management

Comcast Resume • Wayne, PA

2d • $104,345 - $156,518

About The Position

Comcast Advertising is seeking a Supervisor, Account Management to lead a team of Account Managers supporting revenue growth, long-term client relationships, and client success across linear and digital advertising solutions. This is a player-coach role: the supervisor manages a select set of client accounts while providing day-to-day leadership, coaching, and development to the team. The role supports clients from pre-sale planning through post-campaign analysis and helps Account Managers act as strategic partners to Sales.

The supervisor sets team expectations and priorities, manages account assignments and workloads, and guides the resolution of escalated client and operational issues. In partnership with Sales leadership and cross-functional teams, the role drives consistent service delivery, process improvements, operational accountability, client retention, and account growth. The role also oversees team performance, forecasting, pipeline management, and sales reporting.

Requirements

• 2–5 years of relevant work experience.
• Bachelor's degree is preferred; Comcast may also consider a combination of coursework and experience or extensive related professional experience.
• Ability to lead, develop, and supervise staff.
• Skills in account management, collaboration, leadership, problem solving, and team performance management.
• Ability to work nights and weekends on variable schedules as necessary.

Nice To Haves

• Bachelor's degree.
• Experience translating client objectives and KPIs into linear and digital media recommendations, proposals, and RFP responses.
• Experience with Salesforce, campaign documentation, forecasting, pipeline management, and sales reporting.

Responsibilities

• Lead, coach, and develop Account Managers by example, setting expectations and providing ongoing feedback.
• Manage a select set of client accounts and model effective account management, client service, and sales partnership.
• Manage team priorities, account assignments, workloads, and coverage to balance capacity and provide timely client service.
• Partner with Sales leadership to align Account Manager support with client retention, upselling, cross-platform expansion, and long-term growth.
• Guide Account Managers in translating client objectives and KPIs into linear and digital media recommendations, proposals, and RFP responses with Sales Development and Media Planning.
• Ensure Account Managers collaborate with Campaign Management and Media Planning to assess campaign performance, identify retention and growth opportunities, and deliver timely, accurate reporting.
• Serve as the escalation point for complex client and campaign issues, coordinating cross-functional partners to clarify ownership, remove barriers, and resolve concerns.
• Ensure Salesforce records, approvals, contracts, campaign documentation, insertion-order and campaign handoffs, and operational standards are maintained accurately and on time.
• Address recurring service challenges through process improvements that strengthen efficiency, client experience, and business outcomes.
• Manage team performance through regular check-ins and performance reviews, addressing gaps and reinforcing accountability.
• Oversee team contributions to financial forecasting, pipeline management, and sales reporting, ensuring accurate inputs and timely follow-through.
• Set and communicate team goals and priorities.
• Develop, train, and supervise staff.
• Exercise independent judgment and discretion in matters of significance.
• Maintain regular, consistent, and punctual attendance and work nights and weekends on variable schedules as necessary.
• Perform other duties and responsibilities as assigned.
• Understand and follow Comcast's Operating Principles.
• Put customers first and support seamless digital customer experiences.
• Learn, use, and advocate for Comcast's technology, products, services, and digital tools.
• Work collaboratively, participate in the Net Promoter System, drive results and growth, support inclusion, and act in the interests of colleagues, customers, investors, and communities.

Benefits

• Comcast provides a range of benefits to eligible employees, with personalized options and guidance intended to support physical, financial, and emotional well-being. Details are available in the company's compensation and benefits summary.
• Most non-sales positions are eligible for a bonus; most sales positions are eligible for commission under the applicable plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager