Supervisor, Ground Operations

Veho•Milwaukee, WI

1d•$60,000 - $70,000•Onsite

About The Position

As a Ground Operations Supervisor, you are a hands-on leader working day-to-day with Warehouse Associates and Leads. You develop warehouse staff by coaching them on the skills needed to succeed and preparing them for future opportunities. You set a standard of operational excellence and support the team’s success through values-based leadership. You are also responsible for accurate reporting, scheduling, cross-functional communication, and ensuring sort and launch packages are processed efficiently and safely. Warehouse leadership is expected to work onsite during scheduled shifts. Warehouse operating hours vary according to operational needs, and schedules may change at the Company’s discretion as business needs change. The anticipated schedule is overnight, including weekends. Occasional off-site work may be available at the manager’s discretion. Minimal travel is required.

Requirements

At least 1 year of management experience in logistics, operations, or a related field is preferred.
Proficiency with technology platforms and tools relevant to logistics operations.
Strong problem-solving skills and attention to detail.
Ability to work in a fast-paced, physically demanding environment.
Commitment to delivering exceptional experiences to team members and driver partners.
Willingness to complete a comprehensive background check.
Willingness to work flexible hours, including nights, holidays, and weekends, as operational needs require.
Ability to stand for the duration of a shift; move boxes with frequent bending; regularly lift and carry up to 50 pounds; and work in hot or cold temperatures and environments with loud noise and fumes.

Responsibilities

Lead and develop warehouse staff through coaching and training.
Plan and prioritize team and business initiatives, including team development and continuous improvement milestones.
Assess operational needs and coordinate cross-functionally to maintain safe and successful operations.
Support on-time delivery and strong experiences for customers, clients, crowdsourced drivers, and employees in a changing environment.
Schedule shifts to meet business needs, operating hours, and projected volume.
Lead the team with values-based leadership to achieve operational KPIs and metrics.
Partner across functions to support the operation and organization.
Ensure accurate reporting and cross-functional communication.
Ensure sort and launch packages are processed efficiently and in accordance with safety standards.