Supervisor, Ground Operations, Tampa, FL
About The Position
The Ground Operations Supervisor is a hands-on leader who works day to day with Warehouse Associates and Leads. The role develops warehouse staff through coaching and training, sets a standard of operational excellence, and uses values-based leadership to support team success. The supervisor is accountable for accurate reports and scheduling, cross-functional communication, and efficient, safe processing of sort and launch packages. This position requires working in a fast-paced, physically demanding warehouse environment and supporting on-time delivery for customers, clients, driver partners, and employees.
Requirements
- At least 1 year of management experience in logistics, operations, or a related field is preferred.
- Proficiency with technology platforms and tools relevant to logistics operations.
- Strong problem-solving skills and attention to detail.
- Ability to work in a fast-paced, physically demanding environment.
- Commitment to delivering exceptional experiences to team members and driver partners.
- Willingness to complete a comprehensive background check.
- Willingness to work flexible hours, including nights, holidays, and weekends, as operational needs require.
- Ability to stand for the duration of a shift; frequently bend and move boxes; regularly lift and carry up to 50 pounds; and work in hot or cold temperatures and environments with loud noise and fumes.
Responsibilities
- Coach, train, and develop warehouse team members, including preparing them for future success.
- Plan and prioritize team and business initiatives, maintain an intentional approach to team development, and drive continuous improvement using identified milestones.
- Assess operational needs and coordinate cross-functionally to support seamless, safe operations.
- Help ensure on-time delivery and meet or exceed expectations for customers, clients, crowdsourced drivers, and employees.
- Schedule shifts to align with business needs, operational hours, and projected volume.
- Lead the team through values-based leadership to achieve operational KPIs and metrics.
- Maintain accurate reports and communicate across functions.
- Ensure sort and launch packages are processed efficiently and safely.
Benefits
- Competitive equity package
- Medical coverage
- Dental coverage
- Vision coverage
- 401(k)
- Unlimited PTO for exempt-level roles
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
