Supervisor Ground Operations

JetBlue Airways Corporation•Fort Lauderdale, FL

1d•Onsite

About The Position

The Ground Operations Supervisor is a leadership role that directly oversees and supports crewmembers responsible for JetBlue’s ground operations. The role leads and develops relationships with crewmembers, internal departments, customers, and, depending on the station, business partners. Through coaching and mentoring, the Supervisor supports team development and works closely with Managers to execute operational strategy, deliver successful customer interactions, control costs, drive revenue, and uphold safety standards. Ground Operations is responsible for safely performing below-the-wing processes, where required. These include bag-room operations, baggage loading and transfers, safety compliance, aircraft cleaning, station operations, baggage scanning, and ensuring safe aircraft operations. The Supervisor oversees these activities while supporting safety, security, service, staffing, training, and operational performance at the station.

Requirements

High school diploma or GED.
Three years of customer service, sales, or airline experience, or one year of JetBlue Customer Experience (CEX) experience.
Able to stand continuously for up to four hours at a time.
Proficient written and verbal English.
Ability to handle confidential information professionally and diplomatically.
Able to travel and work variable hours and flexible shifts, including holidays and weekends.
Ability to perform under pressure and within fixed time constraints.
Proficient in Microsoft Office.
Able to use handheld radios and microphones to communicate with operations and make terminal announcements.
Able to work with payment methods including cash, credit cards, and travelers checks.
Able to acquire and maintain a valid Security Identification Display Area (SIDA) Badge.
Depending on location, able to acquire and maintain United States Customs Clearance.
Valid driver's license and driving record meeting JetBlue Airways’ insurance standards.
Available for occasional overnight travel (10%).
Must pass a pre-employment drug test.
Must be legally eligible to work in the country where the position is located; authorization to work in the United States is required, and visa sponsorship is not available.
Internal candidates must be in good standing in attendance, performance, and safety.
Regular attendance and punctuality; ability to work flexible hours and respond on short notice when needed.
Maintain a professional appearance and fit with JetBlue culture and its values of Safety, Caring, Integrity, Passion, and Fun.
Support JetBlue’s Safety Management System, Safety Policy, and behavioral standards; identify and report safety or security concerns, incidents, and hazards.
Adhere to applicable laws, regulations, company policies, procedures, and risk controls, and uphold safety performance metric goals.
Able to perform moderate physical activity, frequently handling objects up to 50 pounds and occasionally handling 70–100 pounds with assistance from people or tools; able to bend, crouch, and kneel.
The use of ChatGPT or other automated tools during the interview process disqualifies a candidate from consideration.

Nice To Haves

Outstanding leadership capabilities and ability to lead, train, and motivate.
One year of leadership or supervisory experience, preferably in the airline industry.
Knowledge of Airport Operations and/or Ground Operations.
Knowledge of Sabre and Movement Control Web.
Knowledge of Flight Load Monitoring (FLM), Blue Eye, Compliant Resolution Official (CRO), and Ground Security Coordinator (GSC).
Excellent time management and prioritization skills.
Excellent customer service skills.
Ability to think creatively.
Bilingual skills.

Responsibilities

Monitor and execute station safety and security programs, ensuring a safe and secure workplace for crewmembers, customers, business partners, aircraft, facilities, and ground service equipment, and meeting federal and local requirements.
Lead and oversee hospitality and delivery of JetBlue Promises for internal and external customers; handle and resolve escalated customer and crewmember issues.
Support, coach, and train Airports crewmembers, encourage engagement, and contribute to their development through performance management and ongoing constructive feedback.
Brief Airports crewmembers and/or business partners before each shift and report relevant shift information, including maintenance issues and cancellations, to the crewleader on duty.
Identify operational challenges and implement improvements to support on-time performance initiatives.
Support Management in executing operational strategy and assume Manager or General Manager responsibilities when they are unavailable.
Direct and guide Airports crewmembers through operational issues, coordinating with stakeholders and business partners to support day-to-day collaboration and accountability.
Obtain and maintain required Airport and/or Ground Operations qualifications.
Ensure policies and procedures comply with System Airports Performance and Quality (SAPQ) and applicable federal regulations and standards; escalate non-compliance and other operational issues to Leadership and monitor events.
Partner with JetBlue University and the JBU Field Educator to support effective training, successful customer interactions, and safety standards.
Evaluate daily crewmember schedules and assignments for efficiency during regular and irregular operations; anticipate staffing challenges and assign crewmembers to applicable areas as needed.
Perform frontline duties and support frontline crewmembers as needed.
Provide administrative support where assigned, depending on station size.
Perform other assigned duties, including special projects.